Customize and Live Preview keep loading…

  • cezi

    (@cezi)


    5 years ago

    New to WP. Installed version 5.3.2 on my imac (high sierra, 16 gb ram); installation worked fine until i started to build a website; when i hit customize to edit the site an everlasting Customize Loading tab appears and i will never get to see the preview;
    spent hours on internet for suggestions, this is what i already did:
    – make sure i have latest version of wp and plugins
    – disable plugins
    – enlarge php memory
    – reinstall plugins (i only have 2)
    – disable cloudflare
    – restart computer
    – switch to other themes (standard and astra)
    I don’t know what else to do, except to leave wp behind what i try to avoid because i like what i have seen so far on the internet.
    Hope somebody can give me a clue.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Joy

    (@joyously)

    The Customizer uses a lot of Javascript. If there is an error, it can’t continue (it needs some better error handling). Take a look at https://www.ads-software.com/support/article/using-your-browser-to-diagnose-javascript-errors/

    Thread Starter cezi

    (@cezi)

    thanks a lot for your suggestion!! it seems to point to the source of the problem; this message appears in chrome when i use the script control:

    customize.php?url=http%3A%2F%2Fwww.cezi.nl%2Fwp%2F:51 Mixed Content: The page at 'https://www.cezi.nl/wp/wp-admin/customize.php?url=http%3A%2F%2Fwww.cezi.nl%2Fwp%2F' was loaded over HTTPS, but requested an insecure script 'https://www.cezi.nl/wp/wp-includes/js/wp-emoji-release.min.js?ver=5.3.2'. This request has been blocked; the content must be served over HTTPS.

    but i don’t know how to solve the issue; the website itself has no ssl certificate, i use cloudflare to get this protection; do you think this could play a role in this matter?

    Joy

    (@joyously)

    I don’t know much about SSL, but the option in WP for Site URL and Home URL are what WP uses for all the links it generates. If you have http there, then they will be http, not https. (Settings > General)
    It doesn’t seem like you could even use CloudFlare when the site is local, though. (and you said you disabled it)
    Perhaps there’s another error showing in the Dev console?

    Thread Starter cezi

    (@cezi)

    site is not local;
    it’s seems i have solved the issue, this is how:
    – in de admin section of my host i could activate a free SSL alternative: Let’s Encrypt
    – in wp admin i installed and activated the plugin Really Simple SSL
    so far the ‘hanging’ of the customize option seems gone!
    The SSL plugin says:
    Mixed content fixer was successfully detected on the front-end.

    Thanks again for your suggestions!

Viewing 4 replies - 1 through 4 (of 4 total)
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