Customize My Account For WooCommerce

Hi @biggauthier

Thanks for reaching out.

The Customize My Account for WooCommerce extension is supported by its developer directly. We’d like to guide you further on the correct place to seek assistance. You can create a ticket that will be sent to them and they’ll be able to help you further.

Please navigate to the ticket form from the link below and select the Customize My Account for WooCommerce extension in the I need help with dropdown:
https://woocommerce.com/my-account/create-a-ticket/?form=ticket

If you don’t see all your purchased extensions in the list, please use the Search box to locate it.

Cheers

Hi @margaretwporg
thanks for your reply
I created the ticket three or four times, but I don’t know why it doesn’t look successful.

Hi @biggauthier

When you submit a support request, you should receive a confirmation with a ticket number. You can expect to see that confirmation within a few minutes.

If you didn’t receive a confirmation then please log out → clear the browser cache → log in afresh → re-submit.

If it still doesn’t work then please send an email directly to [email protected] from the email address of the account you used to purchase the subscription.

I hope this helps!

Hi @margaretwporg
thanks again
I successfully submitted my ticket, but I haven’t received a reply yet

Hi @biggauthier

Glad the ticket could be submitted.

Please allow a few more hours for the support team to respond to your inquiry.

If you don’t get a response within 48 hours, first check your spam folders, and if you’re sure our reply didn’t land there then please reply on this thread with the ticket reference number, and we’ll find out.

Cheers

Hi @margaretwporg 
I didn't actually find any ticket numbers on my account support page
But I am sure that I have successfully submitted tickets more than once
I can't put a screenshot here

thanks for your help

• This reply was modified 3 years ago by biggauthier.

@biggauthier

Could you re-create another one using a private/incognito window?

Hi，Thank you for your reply
I found the ticket. It was in the mail. I thought it was in WooCommerce my account page.

Thank you both very much

Glad to hear it – thanks for letting us know!
?
I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.