Customize Page Blank

Apologies for this issue. Can you do me a favor and please check the debugging console for any JavaScript errors? These are instructions on how to view this: https://codex.www.ads-software.com/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

Once you do this, please either send a screenshot showing the errors or copy/paste them here.

Thank you.

Hi Joel!

I Have the same problem. After entering the customize-page the page appears for one moment and then the screen turns white after one second….

This us what the console says:

https://www.dropbox.com/s/nee5gfugw7huq6t/Javascript%20Konsole%20Screen.png?dl=0

Many greetings from germany,
Markus

Hi joel!
I sent you an invitation to the site.
I gave you an editor-role. Hope this is enough to see what is happening.
If you need something else, let me know.

• This reply was modified 6 years, 11 months ago by moorhead.

I was able to get it working your site by deactivating and then re-activating Client Dash. It seems as though, for some reason, Client Dash did not properly setup capabilities for the roles. So essentially “turning it off and on again” did the trick!

Sorry for the inconvenience.

Hey, great! it works! Many thanks for your help!
You don’t have to apologize, it’s a great tool for free, how could I be angry about the error… Thanks again for all your work!
Markus

Thank you for the kind words! Glad it works for you.

Cheers.

@joelworsham I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.