Customize problem after uprgrade to last version

The fix for me came after rolling back OceanWP theme to 3.6.1 AND Ocean Extra to 2.3.1. The Ocean Extra rollback is what brought the old customizer back. I did this by downloading the old versions and uploading the files via FTP to overwrite the new versions. Don’t forget to disable auto updates afterward if you have those enabled.

Hello @edenbuganim,

Thank you for reaching out.

I have fully examined the issue you raised on this topic and could not see it on my end.

Could you please provide us with some screenshots, a short video + Live URL, or any documentation of the issue you faced, step by step? A video would be best, as it would help me understand the issue you encountered more clearly.

You can share the steps to reproduce the issue with us so that we can replicate it on our end. Then, we’ll find a solution.

You can upload your files to one of the following online services:
https://postimages.org
https://loom.com
https://drive.google.com
https://dropbox.com
Or any other service you prefer.

Additionally, please provide us with your system environment information. To do this, go to WP Dashboard > Tools > Site Health > Info Tab and click on the button “Copy site info to clipboard.” You can send the information as code here or upload it to https://pastebin.com/ or https://gist.github.com/ and provide us with the link: https://i.postimg.cc/fbjtkFyJ/image.png(you can remove your email address from the content).

Note: To change the width in percentage instead of px you must change the unit here: https://postimg.cc/MXnjzkTR then check it and ensure using 90% not 90px.
And if you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes.

Please keep us posted.
Thank you.

Best regards

hey @skalanter

I don’t have an option to choose by px or % or em/rem/pt.. i have attached pictures:
https://i.postimg.cc/rF76N939/ba.png

https://i.postimg.cc/8NmtdwQk/ba1.png

I use RTL, and in the last version the problem did not exist.

thanks

• This reply was modified 1 month ago by edenb.
• This reply was modified 1 month ago by edenb.

After updating to the latest version, i have the same problem. The chosen width size has no effect.

Hello Everyone,
@edenbuganim,
@grg26450,
@rene-michaels,

Thank you for reaching out,

I fully tested the RTL version and I saw no issue on my end:
https://postimg.cc/MfjvZYqr.

Please share the information I explained above so we can investigate further:
https://www.ads-software.com/support/topic/customize-problem-after-uprgrade-to-last-version/#:~:text=please%20provide%20us%20with%20your,email%20address%20from%20the%20content).

Thank you,
Best Regards

Thank you for your feedback. For my part, here is the video of my problem:

https://1drv.ms/v/s!An0kQgUbW_FNkfocqw1dzzQ2_Ma5Hg?e=lNPsng

Thanks

Hello @grg26450,

Thank you for sharing the video,

Could you please share the information we requested earlier?

Also, for troubleshooting, please do the following steps and let us know the results:

0. Enable the primary theme(if you are using a child theme).
1. Head over to WP Dashboard > Plugins.
2. Deactivate all plugins.
3. Then, first, activate Ocean Extra plugin.
4. Check your issue.
5. Then, activate your plugins one by one
6. After activation of any plugins, check your issue

Thank you,
Best Regards

I am hoping there is a fix coming for this, soon. I am seeing the same complaint(s) all over the forum.

I have OceanWP Pro on over 100 websites. I hope I am not expected to roll back themes, deactivate the child theme, and deactivate plugins on all of these sites?

Why were users not made aware of such a major update? And it is almost as if some issues were hidden by disabling them by default on the updated version.