customize ticket states

Yes Gaia, it is supported. What you need to do is add the following function somewhere (possibly in your theme’s functions.php file).

add_filter( 'wpas_ticket_statuses', 'wpas_my_custom_status' );
function wpas_my_custom_status( $status ) {
	$status['my_custom_status'] = 'My Custom Status';
	return $status;
}

You will need to replace mu_custom_status by what you want to add. If you want to add more than one custom status, just repeat the first line inside the function.

i was able to use this with a very small modification:

add_filter( 'wpas_ticket_statuses', 'wpas_my_custom_status' );
function wpas_my_custom_status( $status=array() ) {
        $status['my_custom_status'] = 'My Custom Status';
        return $status;
}

thanks for the help ??