Customized notification email content gone after upgrade to v2.0

  • Resolved STEVE

    (@solernet)


    6 years, 7 months ago

    Prior to the 2.0 upgrade I had written custom notification emails in the settings text boxes for the various notifications, like Account Pending Approval, Account Approved, Account Denied, Account Deactivated, Etc. After the upgrade to version 2.0, the custom content I had in those text boxes is gone and replaced with generic default content. I understand version 2.0 uses a new method of creating the content for these emails in settings under the Email tab, and now allows us to use WYSIWYG formatting for the emails. That is a nice upgrade, but I rather not have to rewrite the content of those emails. I used very specific wording and don’t want to have to start again from scratch.

    I’m hoping you built in a way for us to retrieve the previous content of those email notification text boxes. Please let me know. I’d appreciate help in this.

    And I know someone is going to suggest I retrieve a backup, or use a rollback plugin. I do have a backup prior to the 2.0 upgrade, but I don’t want to install it. If there is a specific folder I can go to in that backup (I downloaded the tar.gz file to my local PC) to find the email content I’m missing, I would do it. But I wouldn’t know where to look. I also don’t have any experience using a rollback plugin and don’t feel comfortable doing that. I have already invested a lot of time customizing UM v2.0 to risk going backwards and those changes being gone when I roll forward (if that is even possible.)

    Looking forward to some help here.

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter STEVE

    (@solernet)

    OK I am HIGHLY UPSET!

    I posted this support request almost 2 WEEKS AGO. Since I can’t halt development of my soon to be launched site, while waiting on @ultimatemembersupport to respond with a solution, I had to do the best I could to rewrite the custom notification emails from memory.

    Well guess what… after all that time it took me to rewrite those notification emails, a UM update that was recently released, and I installed, AGAIN reset my customized notification emails back to the UM 2.0 defaults!

    Really? This is NOT cool.

    @ultimatemembersupport can you please help ASAP?

    Are you using a child theme?

    The default UM email notification’s templates are in “.. plugins/ultimate-member/templates/email”. When you edit an email template (using the wp-admin screen) the files are stored to “../themes/[theme_name]/ultimate-member/email”. This is the new logic starting with the UM 2.0 release.

    Therefore, in order not to lose your customized email templates, you need to use a child theme that will not be updated. Then your email templates will be safely stored in the child theme “../themes/[theme_name_child]/ultimate-member/email”. Do not store your modified email templates inside the UM plugin, because those files are overwritten by each update. This is native WP logic.

    If you still have issues, you can submit a support request via the “pre-sales-question” message system on the UM website. UM Support has invited users of the free UM plugin to request support for update issues there. Then you’ll be assigned a support ticket and get prompt follow through. That’s what I did when I experienced this problem, and they were very helpful.

    I hope this helps. Good luck.

    Thread Starter STEVE

    (@solernet)

    @evollo

    I have’t set up a Child Theme yet. Wasn’t necessary for this project… until now. But I will, if I must.

    But before I do that, I decided to have a look for the email folder you mentioned above..

    When you edit an email template (using the wp-admin screen) the files are stored to “../themes/[theme_name]/ultimate-member/email”.

    Have a look at this screenshot of the path you led me to. The “ultimate-member/email” folders don’t exist.
    https://www.screencast.com/t/uJUSjwmrE5

    I’m using the latest version of WP and UM. I also tried customizing one of the notification emails using the wp-admin screen, thinking maybe this would somehow trigger the creation of those missing folders, but I still don’t see that path.

    What is the problem?

    Thank you

    UM just released this doc on Email Templates:

    https://docs.ultimatemember.com/article/1335-email-templates

    Thread Starter STEVE

    (@solernet)

    @evollo

    Sorry for the late reply. I was on vacation, but I’m back working on my site. Thanks for your help and pointing out that document.

    So my experience was that not until after I created a child theme, did Ultimate Member save the customizations I made to the email templates via Ultimate Member > Settings > Email. After I created and activated the child theme, I edited an email template and the template was saved in ../themes/[theme_name]/ultimate-member/email. I don’t know why it didn’t do this before I created the child theme, but at least it’s working now.

    I only hope this is the end of this nightmare. I now need to go and re-customize all of the email templates again. This time, I’m actually going to save them as HTML files on my Google Drive just in case something goes wrong and they get overwritten again.

    Thanks again!

Viewing 5 replies - 1 through 5 (of 5 total)
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