Customizer Changes dont work

  • It’s the last time I ask, I promise!

    Suddenly a new problem occurs: The image, which worked the whole time, doesn’t work as more – but as soon as I press on the Customizer, the Header-Image comes back again.

    Here is what I mean:

    When I open the homepage following screen appears: https://picload.org/view/dciorcld/help1.png.html

    When I open the Customizer on the other hand, the screen I would like to see appears:
    https://picload.org/view/dciorcla/help2.png.html

    Is that normal? Can I do something about it? It seems that it loads kind of an old version, since even the text still appears, even when I delete it (I would like the text to stay).

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there,

    Thank you for getting in touch with us.

    First, please check if you don’t have some caching plugin that is still displaying caching page version. If that’s not the case deactivate “Show Example Content” option under Appearance → Customize → General Settings section. Finally you can also clear your browser cache and refresh the page.

    Hope that helps.

    Kind regards

    Thread Starter ineffableme

    (@ineffableme)

    Hey!

    It sadly didn’t work.

    I noticed that any changes I make in the “Additional CSS” option don’t work at all – or to be more exact – they appear when I open the customizer, but the second I close him, all the changes are irrelevant.
    It seems like all the new changes get ignored while the template is still refering to the old settings and the old css file.

    Please make sure that your Customizer is not in Draft mode but in Publish mode. To check this open Appearance → Customize section and modify one settings. Then click cog icon and select “Publish” option. See this screenshot: https://prntscr.com/m76tgd

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
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