Customizer does’nt load

  • Resolved mroadwp

    (@mroadwp)


    5 years, 11 months ago

    Hy,

    Two days ago i updated my nimble pluggin to the newest version. Since then, i cant access to the customizer page.
    I have tried to deactivate all the plugins and all the solutions you explain in this page : https://docs.presscustomizr.com/article/232-customizer-appearance-customize-is-not-working
    But it still does’nt work.

    Here are my system infos :

    ### Begin System Infos (Generated 2019-04-04 08:59:09) ###
    ———— SITE INFO
    Site URL: https://www.agence-mroad.com
    Home URL: https://www.agence-mroad.com
    Multisite: No

    ———— USER BROWSER
    Platform: Apple
    Browser Name: Safari
    Browser Version: 12.0.3

    ———— WORDPRESS CONFIG
    WP Version: 4.9.8
    Language: fr_FR
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Active Theme: Oria 1.11
    Show On Front: page
    Page On Front: Bienvenue chez M’Road (#19)
    Page For Posts: Unset
    ABSPATH: /volume1/web/wordpress/
    WP_DEBUG: Disabled
    WP Memory Limit: 40MB

    ———— NIMBLE CONFIGURATION
    Version: 1.6.2
    Upgraded From: 1.6.0
    Started With: 1.4.7

    ———— MU PLUGINS
    Disable XML-RPC Pingback: 1.1

    ———— WP ACTIVE PLUGINS
    GA Google Analytics: 20190311
    Google Analytics Dashboard for WP (GADWP): 5.3.7
    Google Fonts for WordPress: 1.5.3
    Nimble Page Builder: 1.6.2
    Use Any Font: 5.1
    Yoast SEO: 10.1.2

    ———— WP INACTIVE PLUGINS
    Akismet Anti-Spam: 4.1.1
    Photo Station WordPress Plugin: 1.0.3
    WordPress Importer: 0.6.4

    ———— WEBSERVER CONFIG
    PHP Version: 5.6.39
    MySQL Version: 5.5.5
    Webserver Info: Apache/2.2.34 (Unix) mod_fastcgi/mod_fastcgi-SNAP-0910052141
    Writing Permissions: OK

    ———— PHP CONFIG
    Memory Limit: 256M
    Upload Max Size: 32M
    Post Max Size: 32M
    Upload Max Filesize: 32M
    Time Limit: 240
    Max Input Vars: 1000
    Display Errors: On (1)
    PHP Arg Separator: &
    PHP Allow URL File Open: 1

    ### End System Infos ###

    Can you please explain me how to fix the problem and get back the access to the customizer ?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author presscustomizr

    (@nikeo)

    Hi,
    thanks for reporting your issue. I’m not able to reproduce the problem on my local site with the latest version of Nimble Builder.

    Do you see any error message on the page or in the javascript console ?
    ( See here how to open your browser debug tool.)

    I would recommend to follow the usual troubleshooting steps below :

    1. Use the latest software versions : make sure the Nimble Builder and your theme are up to date.
    2. Search the forum : use the search field on top of the topic list with keywords describing your issue. Another user may have had a similar problem already resolved.
    3. Cache plugin : if you are using a server cache or cache plugin, please clear it’s cache content and disable caching via it’s settings.
    4. Browser : clear your browser’s cache / history
    5. Check for plugin conflict : deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you identify the plugin in conflict.

    If this is still not solving your problem, you’ll will need to enable the WP_DEBUG mode and report any message you may have when opening the live customizer.

    Thread Starter mroadwp

    (@mroadwp)

    Hy,

    Thank you for your response,

    I’ve tried the usual troubleshooting steps you have exposed above but nothing works.
    I see the following error on my debug tool :

    Uncaught ReferenceError: columns is not defined
    at Object.initToggles (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver=4.9.8:93)
    at Object.init (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver=4.9.8:93)
    at HTMLDocument.<anonymous> (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver=4.9.8:93)
    at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver=4.9.8:2)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver=4.9.8:2)
    at Function.ready (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver=4.9.8:2)
    at HTMLDocument.K (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver=4.9.8:2)

    I’ve also tried to access the customize page with an other computer and other browsers, the problem stays the same.
    The strangest thing is that everything worked perfectly until 2 days ago before suddenly stop.

    Can you maybe give me an email address so i can send you screenshots ?

    Plugin Author presscustomizr

    (@nikeo)

    Hi, can you get in touch with me with this form ?
    I would need to investigate the problem on your site if you’re fine with it.
    thanks.

    Plugin Author presscustomizr

    (@nikeo)

    I noticed that your version of WordPress is not up to date. Are you receiving update notification for WordPress in your WP admin ?

    If not, this may be related to the fact you are using a mu-plugin named Disable XML-RPC Pingback: 1.1

    The first thing to do is to make sure WordPress and all plugins and themes are up to date.

    Then I recommend following again these troubleshooting steps :

    1. Cache plugin : if you are using a server cache or cache plugin, clear its cache content and disable caching via its settings.
    2. Browser : clear your browser’s cache / history
    3. Check for plugin conflict : deactivate all of your plugins. If that solves the problem, re-activate your plugins one by one, until you isolate the plugin in conflict.
    4. Child theme : activate the parent theme if you are using a child theme
    5. Javascript : make sure you did not insert custom javascript code ( like analytics, subscription popup… ), for example in a widget, that could break your site.

    ??

    Let me know if it helps.

    Plugin Author presscustomizr

    (@nikeo)

    You disable mu-plugins by removing the plugin file from the mu-plugins directory. They are outside the normal plugin activation/deactivation cycle “and cannot be disabled except by removing the plugin file from the must-use directory, which is found in wp-content/mu-plugins by default.”

    This can’t be done from the WP admin. You’ll need to connect by FTP and disable the plugin manually.

    more informations on stack exchange about this : https://wordpress.stackexchange.com/questions/103444/how-do-i-disable-a-plugin-enforced-by-my-host-in-mu-plugins

    Plugin Author presscustomizr

    (@nikeo)

    @mroadwp notified me by email that the problem was fixed by updating WordPress.
    I’m setting this as resolved

Viewing 6 replies - 1 through 6 (of 6 total)
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