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Reply To: customizer doesn’t work

Vajrasar Goswami — Thu, 12 Apr 2018 13:25:54 +0000

Can you provide the screenshot of what you see when you access the customizer option? This would help analyzing if something is missing.

Reply To: customizer doesn’t work

houbenl — Thu, 12 Apr 2018 13:29:56 +0000

Where can I upload the screenshot?

Reply To: customizer doesn’t work

Vajrasar Goswami — Thu, 12 Apr 2018 13:32:44 +0000

you can upload on a free image hosting site like imgur.com and share the link here or maybe upload on your google drive/dropbox and share the link.

Reply To: customizer doesn’t work

houbenl — Thu, 12 Apr 2018 13:38:56 +0000

View post on imgur.com

Reply To: customizer doesn’t work

Vajrasar Goswami — Thu, 12 Apr 2018 13:41:32 +0000

First, deactivate all the plugins one-by-one while checking if the problem still persists.

Second, change the default theme to other WordPress theme and check if the customizer works in that theme. Then change back to the theme you want and check again.

PS: Before anything, if the website has any data, take a backup first.

Reply To: customizer doesn’t work

houbenl — Thu, 12 Apr 2018 13:47:08 +0000

I have delete all the plugins, but the problem stays the same.
I tried another theme, but here the same problem exists.

Reply To: customizer doesn’t work

Vajrasar Goswami — Thu, 12 Apr 2018 13:51:43 +0000

Can you set WP_DEBUG to TRUE in wp-config.php and then check if any Warnings or Error pops up while using the customizer?

Reply To: customizer doesn’t work

houbenl — Thu, 12 Apr 2018 14:00:01 +0000

No warnings or pop up when EP_DEBUG is TRUE

Reply To: customizer doesn’t work

Naveen Kharwar — Thu, 12 Apr 2018 14:54:41 +0000

Update your WordPress.

Reply To: customizer doesn’t work

houbenl — Thu, 12 Apr 2018 15:00:03 +0000

I downloaded it today from www.ads-software.com