Customizer Not Working

  • Resolved tammya1999

    (@tammya1999)


    5 years, 2 months ago

    It was suggested to use the Adsense Ad version for Google ads, but the customizer is still not showing. You can only see it at the very top and you have to scroll.

    Manual ads or Adsense Ad versions both show the same effect. I did cache.

Viewing 15 replies - 1 through 15 (of 20 total)
  • Plugin Author Thomas Maier

    (@webzunft)

    Hi tammya1999,

    thanks for reaching out.

    Did you place any AdSense ads manually or not using the “AdSense” ad type in Advanced Ads?

    Thanks,
    Thomas

    Thread Starter tammya1999

    (@tammya1999)

    I’ve tried both ways. Manually and AdSense Ad version.

    Plugin Author Thomas Maier

    (@webzunft)

    Thanks. Could I ask you to post a link to an affected page?

    Thanks

    Thread Starter tammya1999

    (@tammya1999)

    mylifeabundant.com

    Plugin Author Thomas Maier

    (@webzunft)

    Thank you. I hoped I found some indicators of whether these are using Advanced Ads or not, but none of them show anything. Could you disable the ad placements one by one to find maybe the one that doesn’t work? I know that not all ad types cause this and believe that only responsive display ads do, if that helps.

    If you found the culprit then please double-check that it uses the Advanced Ads “AdSense”.

    Thanks,
    Thomas

    Thread Starter tammya1999

    (@tammya1999)

    I deleted any Google Ad in the sidebar, no change. I turned off the one below my content, no change and that one is responsive. The one above my header is coded in a widget, but when I removed the code, no change. The rest of the “ads” I am using is only text that I want to come upon certain posts.

    So no changes after turning off the ads. I did clear cache.

    Plugin Author Thomas Maier

    (@webzunft)

    Thanks for testing it. If I understand correctly then there is no ad and the issue persists, right?

    Did you also disable the Auto ads option under Advanced Ads > Settings > AdSense, if it was enabled?

    Thanks,
    Thomas

    Thread Starter tammya1999

    (@tammya1999)

    I disabled the plugin itself and nothing changed.

    Plugin Author Thomas Maier

    (@webzunft)

    Thank you. This means that there still must be an AdSense ad managed without Advanced Ads on your site. Maybe in a Custom HTML widget?

    Thanks

    Thread Starter tammya1999

    (@tammya1999)

    Yes. I have 2 of them but I turned them off too.

    Plugin Author Thomas Maier

    (@webzunft)

    Is everything turned off right now? I am still seeing ads on your site.

    Thanks

    Thread Starter tammya1999

    (@tammya1999)

    No, they are back on now. I had turned off all the ads on my site and turned off the plugin but there still was a problem.

    Plugin Author Thomas Maier

    (@webzunft)

    Since you turned off the plugin and the problem persisted, the issue is likely not related to Advanced Ads. What made you think that it was when you started this thread?

    Thanks,
    Thomas

    I recently just switched to Advanced ads (from AdRotate plugin) and at first the customizer still did not work – when placing the Adsense code itself into a code type ad.

    However when I switched to the dedicated Adsense type ad (via the connection to Google) then the customiser is now working fine so thumbs up from me.

    Plugin Author Thomas Maier

    (@webzunft)

    Thank you, @voodoochill. Would you mind saying it here?

    Thanks,
    Thomas

Viewing 15 replies - 1 through 15 (of 20 total)
  • The topic ‘Customizer Not Working’ is closed to new replies.