• Resolved corinna micori

    (@micori)


    After updating my site to wordpress the customiser ist nt working anymore.
    my site is german so i found the language problem changed language not working
    plug ins disabled and theme twentyeleven not working…

    my error log on strato tells me this PHP Fatal error: Class ‘WP_Customize_Filter_Setting’ not found in /…/…../…/wp-includes/class-wp-customize-manager.php on line 4854

    any ideas how to fix this?
    thanks for help

Viewing 5 replies - 1 through 5 (of 5 total)
  • paulwpxp

    (@paulwp)

    If your dashboard still works, just disable all plugins and see if problem goes away. Also if your theme is a customized version, temporarily switch to other default WP theme. This is to check if there is any plugin/theme conflicts with the update.

    If you can’t login normally, just connect to your server via SFTP and navigate to wp-content/plugins/{plugin-name} and rename all plugins folder name, this is to disable them all. And do the same with your theme if it’s a customized version.

    After doing all that and problem still persists, it’s time to do manual re-install.
    https://codex.www.ads-software.com/Upgrading_WordPress#Manual_Update

    Thread Starter corinna micori

    (@micori)

    hi paul,
    thanks for your fast answer
    yes i already disabled all plugins and used another customized theme… and this is what i exactly didi i manually updated wordpress and then i updated the core files again….
    still the problem remains

    PHP Fatal error: Class ‘WP_Customize_Filter_Setting’ not found in /…/…../…/wp-includes/class-wp-customize-manager.php on line 4854

    paulwpxp

    (@paulwp)

    Did you build the site by yourself. If someone did the job for you there is a chance that he/she put some plugins in mu folder https://codex.www.ads-software.com/Must_Use_Plugins

    Check wp-config.php see if there is any reference to mu plugin, if exists you will see the folder path, navigate to that folder and remove all plugin in there (make a backup copy first).

    With a fresh WP install (manual update that’s completed), fresh un-modified WP’s default theme, without any plugin, your site should not display that error. If it still has that error, contact your hosting provider. I recently have this kind of problem with one of my client site and it runs on a very cheap shared host, I called the company and they resolved it for me.

    Thread Starter corinna micori

    (@micori)

    ok now i reinstalled the english core version and voila everything is fine ….
    so maybe the german one was buggy
    thanks paul for your reply

    paulwpxp

    (@paulwp)

    Good to hear your site is okay now ??

Viewing 5 replies - 1 through 5 (of 5 total)
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