Customizer not working with ZeeDynamic

  • Resolved popcornnroses

    (@popcornnroses)


    4 years, 1 month ago

    Hi – I am having trouble getting the customizer to work on one of my WPMU subsites. I have tried deactivating and reactivating various plugins, have tried changing themes several times, and no luck. The problem started after the most recent WordPress update, and several of the subsites have given me various issues, but most of them have worked out with plugin updates and such. But this one is persisting, and I need to get it fixed, as I am unable to make changes to the site that need to be made. Whenever I try to load customizer, I get the name of the page in the sidebar where it usually goes, and the hide controls button at the bottom of the sidebar, and everything else is blank. I’ve also tried accessing the customizer from Firefox, Edge, and Chrome, with the same result on all three browsers. I’ve reached out to ThemeZee and they suggested trying to change themes and plugins, and that didn’t work so now I’m coming here to ask for some assistance. The site in question is https://thekirkhamreport.pnrnetworks.com. If anyone can point me in the direction of a fix for this I would appreciate it very much. Thanks.

    The page I need help with: [log in to see the link]

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  • Theme Author ThemeZee

    (@themezee)

    Hi there,

    The best way is not to just disable some themes and plugins, but disable ALL of them and using a default WordPress Core theme like TwentyNineteen.

    If you still have issues to load the Customizer with a totally blank WordPress installation, I suggest to contact your webhost. They are better suited to fix this issue, I doubt that someone in a general support forum can solve that.

    Best,
    Thomas

Viewing 1 replies (of 1 total)
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