Customizing status mails (like confirmation mail)

  • Resolved wp_user1

    (@wp_user1)


    2 years, 3 months ago

    We are using “Email Templates” plugin for customized outgoing emails from WordPress (https://www.ads-software.com/plugins/email-templates/).
    This works fine so far for Mails from WordPress, from WooCommerce etc.

    But: status mails of MailPoet are not formatted yet. Why?
    Does Mailpoet not use the wp_mail function correctly?

    How can we format the mails like “click to confirm…”? How can we activate the Email Templates plugin here?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello @wp_user1 ,

    Thank you for contacting MailPoet support. I will be happy to help you with this.

    > Does Mailpoet not use the wp_mail function correctly?

    It does not. MailPoet uses PHPMail instead. So that won’t work, unfortunately.

    Thank you.

    Thread Starter wp_user1

    (@wp_user1)

    Thats really bad. But why? Every good plugin uses the wp_mail function? ??

    Hi there @wp_user1,

    Thanks for getting back to us!

    wp_mail can be extended in unexpected ways and cause sending issues, so we never used it. Before PHPMail we used a different library to send emails.

    We made the switch when the underlying library ended up malforming email contents as they were sent to the email client.

    I hope this clarifies a bit, but please let us know if you have any questions!

    Thread Starter wp_user1

    (@wp_user1)

    @treibalen would be nice to have a choice.
    We now have a workaround, but found a bug in MailPoet core regarding HTML-formatted confirmation mails.
    Find the solution here: https://www.ads-software.com/support/topic/confirmation-mail-styling-htmlcss-is-not-used-11/
    Would be great if that could be updated for next update.

    Hi there @wp_user1,

    There are no plans to use wp_mail at the moment as it will require major refactoring of the plugin.

    I saw your other thread and waiting for our devs to take a look. I’ll reply to that thread when I hear from them.

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
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