customizr child with ignitiondeck plugin all links not working with no support

no support available at ignitiondeck. This really does begin to look like a terrible rip off, almost every person not supported. Documentation is really inadequate
Why does wordpress allow such people?

It costs $149 and immediately does not work so you open a case at paypal and they refuse support till you reverse case, and offer you an upgrade which they also will not give you until you reverse the case then you find out it does not work out of the bos. I don’t think it is ever going to work and wordpress will carry on letting this person rip people off. Outrageous!