Customizr issues

  • Hi! I started to have trouble with Customizr since February. First, it started to show my webpage images in grey, and I could solved it using a plugin that allowed me to downgrade the customizr version. This week, my webpage started to have the 503 Service Unavailable error. I disabled all of the plugins I am using, but after a couple of hours the error appears again. I suspect it is because of Customizr.

    I would like to know if this is happening to some of you. If that is the case, I would consider changing the theme of my website, but this is very difficult because of how it is structured.

    Thank you in advance!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Theme Author presscustomizr

    (@nikeo)

    Hi,

    There could be two different things going on here. First, there were some compatibility issues resulting from the newer PHP 8+ versions. We just pushed an update a few days ago that addresses these, so if you are not using the current version, I would suggest starting there.

    503 error can be because of so many things it is often a trial and error process. As you mentioned, plugins or themes can cause it, but it can also be issue like server resources, CDN, API, etc.

    I think I would start with updating the theme and see how your site handles it. Since you’ve already tried disabling plugins, you can try changing themes and see if that fixes it. I can tell you that we are not seeing this problem across the board, but it doesn’t mean it couldn’t be happening to you. If you can get the site back, try running it through sitechecker and see if it identifies some problems for you to focus on. Also, especially if I was using very cheap hosting, I would talk to my host and see if resource allocation was the problem.

    Thread Starter alejogd

    (@alejogd)

    Thank you for the prompt response! I will test out the various solutions you have suggested and return if I need further assistance.

Viewing 2 replies - 1 through 2 (of 2 total)
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