Cut -interrupted- Live Streaming Plan F 100GB

  • Resolved publicart

    (@publicart)


    3 years, 7 months ago

    I can’t recommend this Plug In. I try the free version, and I upgraded to Familiar. It seems all ok BUT 100 GB was consumed in 1 streaming, only for 2.5 hours, in 720p, 1.5 mbps, H264. I do not understand how 100 GB could be spent on 1 Streaming HD. That’s is my complain, I cancelled the PlugIn suscription which really disappointed me. I prefer the next time, to use -embed- live from YouTube, it is free, and also it does not fall or cut my transmission (streaming) in a half, nor does it make me look so bad with clients.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author wpstream

    (@wpstream)

    Sorry to hear that our product did not meet your expectations.

    As specified in the pricing page, the ‘Family’ plan is good for streaming roughly 150 HD viewer-hours. Per your numbers above the consumption is very much as expected.

    Please take a look at the following article (also linked to from the pricing page) for a quick insight into the various streaming plans’ capabilities and related concepts: https://wpstream.net/choosing-the-best-plan-for-your-streaming-business/

    We’re open to suggestions on how to make the information clearer and the process more straightforward.

    Thread Starter publicart

    (@publicart)

    You know what, actually you have the conceptual problem (and take this as a suggestion). You guys say Plans are “Unlimited number of viewers” but then you add a term that really confuses everybody: the viewer hour.
    IF you are open to suggestions, this is one of those. Do not put unlimited, or change the term viewer-hour. Its so confused and might be interpreted as a Misleading Advertising
    No, you can’t just say to me:

    read well, stupid customer.

    If you already have my CC data, notify me before (not 3 minutes before that you have 99.3%) Or, let it be consumed and then you charge. Check that out. I would like my money back, since my client is lost. At least I don’t want to find out that I have charged for another month since I already canceled my subscription in WP panel.
    As you said in the link above:
    [`“I am a Pastor at a Church and I plan to live-stream Sunday Mass 4 times a month to 50 people. Each Sunday, there will be a one hour service”
    50 Viewers x 1 hour x 4 weeks = 200 Viewer Hours
    *Calculated in HQ- will be consuming 54 GB of Streaming Bandwidth`]
    In that way, as I (and my team Understand) 50 Viewers= 4 hours= 54GB
    So, 100 GB achieve 8 hours for 50 Viewers. As I mentioned before, there are some concepts that you have to correct, first one Unlimited Viewers (There is no Unlimited Viewers since you charge bandwidht for each View). And Second, there is no way 100 GB could spent in 2.5 hours SD for even 50 people.
    Now, with that answer disappointment is worst.

Viewing 2 replies - 1 through 2 (of 2 total)
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