• Resolved Chris Hatton

    (@ckhatton)


    Hi there

    I am getting a lot of CVV_FAILURE codes from people ordering. They seem to go through when they try PayPal instead. Is something wrong with the Square payment gateway?

    Thank you
    Chris

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    CVV_FAILURE error is recorded when the card issuer declined the request because the CVV value is invalid. Is it likely that when they try PayPal they’re trying the correct value?

    Are you able to replicate this behavior when you test order with valid card details?

    Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Plugin Support Aashik P – a11n

    (@aashik)

    Howdy!

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

    Cheers!

    Thread Starter Chris Hatton

    (@ckhatton)

    Hi Aashik

    I did a test transaction using my debit card, and it worked! So maybe they were entering in the wrong information.

    Nevertheless, here’s the report…

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://drpeppascondiments.co
    Site address (URL): https://drpeppascondiments.co
    WC Version: 5.0.0
    REST API Version: ? 5.0.0
    WC Blocks Version: ? 4.0.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.9.0
    Log Directory Writable: ?
    WP Version: 5.6.2
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.18 (Ubuntu)
    PHP Version: 7.3.27-9+ubuntu16.04.1+deb.sury.org+1
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 3000
    cURL Version: 7.47.0
    OpenSSL/1.0.2g
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.33-0ubuntu0.16.04.1
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.0.0
    WC Database Prefix: wp_
    Total Database Size: 59.46MB
    Database Data Size: 50.36MB
    Database Index Size: 9.10MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 1.52MB + Index: 0.44MB + Engine InnoDB
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    wp_fo_elements: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_usermeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
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    wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfConfig: Data: 2.25MB + Index: 0.00MB + Engine InnoDB
    wp_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfFileMods: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
    wp_wfHits: Data: 1.02MB + Index: 0.22MB + Engine InnoDB
    wp_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfKnownFileList: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wp_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfLogins: Data: 0.38MB + Index: 0.14MB + Engine InnoDB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfNotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_wfStatus: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
    wp_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 0.28MB + Index: 0.14MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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    wp_yoast_seo_meta: Data: 0.45MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    amn_exact-metrics: 1
    attachment: 132
    custom_css: 2
    customize_changeset: 2
    et_pb_layout: 3
    jetpack_migration: 2
    nav_menu_item: 23
    oembed_cache: 3
    page: 19
    post: 6
    postman_sent_mail: 250
    product: 34
    product_variation: 128
    revision: 547
    shop_coupon: 13
    shop_order: 107
    shop_order_refund: 3
    wpcf7_contact_form: 1
    wpt_product_table: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (32) ###
    
    360° Product Rotation: by YoFLA – 1.5.7
    Akismet Anti-Spam: by Automattic – 4.1.9
    Analytify - Gooogle Analytics Dashboard Widget: by Team Analytify – 1.1.5
    The SEO Framework: by The SEO Framework Team – 4.1.3
    Bloom: by Elegant Themes – 1.3.11
    Contact Form 7: by Takayuki Miyoshi – 5.4
    Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.0.3
    Customer Reviews for WooCommerce: by Customer Reviews – 4.5
    Disable auto-update Email Notifications: by Email Marketing WP – 1.2
    Disqus for WordPress: by Disqus – 3.0.21
    Envato Market: by Envato – 2.0.6
    Facebook for WooCommerce: by Facebook – 2.3.2
    Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.5
    Imsanity: by Exactly WWW – 2.7.1
    Intercom: by Intercom – 2.6.4
    Jetpack by WordPress.com: by Automattic – 9.5
    Mailchimp for WooCommerce: by Mailchimp – 2.5.0
    Post SMTP: by Yehuda Hassine – 2.0.22
    Recently Bought This for WooCommerce: by Piotr Pesta – 0.4.0
    Redirection: by John Godley – 5.0.1
    Slider Revolution: by ThemePunch – 6.4.2
    Easy Updates Manager: by Easy Updates Manager Team – 9.0.7
    Swirl Crypto Payments: by <a href="https://ramenfoundry.io">The Ramen Foundry</a> | <a href="https://swirlpay.io">Plugin Site</a> | <a href="https://swirlpay.io/listing/">List Your Coin / Token</a> – 1.0
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    DavidAnderson – 1.16.47
    
    WOO Product Table Pro: by CodeAstrology – 6.0.16
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
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    Wordfence Security: by Wordfence – 7.4.14
    Analytify - Google Analytics Dashboard: by Analytify – 3.1.6
    
    ### Inactive Plugins (11) ###
    
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    Advance Ecommerce Tracking: by theDotstore – 3.4
    Elegant Themes Support: by Elegant Themes – 1.5
    Product Feed PRO for WooCommerce: by AdTribes.io – 9.7.5
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    WooCommerce Shipping & Tax: by Automattic – 1.25.8
    WooCommerce Square: by WooCommerce – 1.0.38
    WooCommerce Stripe Gateway: by WooCommerce – 4.9.0
    WP Post Page Clone: by Gaurang Sondagar – 1.1
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #143 - /shop/
    Basket: #145 - /basket/
    Checkout: #147 - /checkout/
    My account: #149 - /my-account/
    Terms and conditions: #479 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Divi Child
    Version: 1.0.0
    Author URL: https://www.elegantthemes.com
    Child Theme: ?
    Parent Theme Name: Divi
    Parent Theme Version: 4.9.1
    Parent Theme Author URL: https://www.elegantthemes.com
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Square ###
    
    Environment: Production
    Tokenization Enabled: ?
    Debug Mode: Off
    
    ### Action Scheduler ###
    
    Complete: 6,443
    Oldest: 2021-02-05 00:08:13 +0000
    Newest: 2021-03-07 23:54:08 +0000
    
    Pending: 6
    Oldest: 2021-03-08 00:02:40 +0000
    Newest: 2021-03-12 21:22:15 +0000
    
    
Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘CVV_FAILURE’ is closed to new replies.