CVV_FAILURE

Hi there!

CVV_FAILURE error is recorded when the card issuer declined the request because the CVV value is invalid. Is it likely that when they try PayPal they’re trying the correct value?

Are you able to replicate this behavior when you test order with valid card details?

Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Howdy!

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

Cheers!

Hi Aashik

I did a test transaction using my debit card, and it worked! So maybe they were entering in the wrong information.

Nevertheless, here’s the report…

### WordPress Environment ###

WordPress address (URL): https://drpeppascondiments.co
Site address (URL): https://drpeppascondiments.co
WC Version: 5.0.0
REST API Version: ? 5.0.0
WC Blocks Version: ? 4.0.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.9.0
Log Directory Writable: ?
WP Version: 5.6.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.18 (Ubuntu)
PHP Version: 7.3.27-9+ubuntu16.04.1+deb.sury.org+1
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.7.33-0ubuntu0.16.04.1
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: wp_
Total Database Size: 59.46MB
Database Data Size: 50.36MB
Database Index Size: 9.10MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 6.02MB + Index: 1.53MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.52MB + Index: 0.44MB + Engine InnoDB
wp_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_comments: Data: 1.06MB + Index: 0.09MB + Engine InnoDB
wp_et_bloom_stats: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_eum_logs: Data: 0.23MB + Index: 0.00MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fo_elements: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fo_usable_fonts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mail_bank: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mail_bank_email_logs: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_mail_bank_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mail_bank_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 6.02MB + Index: 2.44MB + Engine InnoDB
wp_postmeta: Data: 7.31MB + Index: 1.89MB + Engine InnoDB
wp_posts: Data: 11.23MB + Index: 0.30MB + Engine InnoDB
wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_redirection_404: Data: 1.02MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfConfig: Data: 2.25MB + Index: 0.00MB + Engine InnoDB
wp_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfFileMods: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
wp_wfHits: Data: 1.02MB + Index: 0.22MB + Engine InnoDB
wp_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfKnownFileList: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfLogins: Data: 0.38MB + Index: 0.14MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfNotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfStatus: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.28MB + Index: 0.14MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.45MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

amn_exact-metrics: 1
attachment: 132
custom_css: 2
customize_changeset: 2
et_pb_layout: 3
jetpack_migration: 2
nav_menu_item: 23
oembed_cache: 3
page: 19
post: 6
postman_sent_mail: 250
product: 34
product_variation: 128
revision: 547
shop_coupon: 13
shop_order: 107
shop_order_refund: 3
wpcf7_contact_form: 1
wpt_product_table: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (32) ###

360° Product Rotation: by YoFLA – 1.5.7
Akismet Anti-Spam: by Automattic – 4.1.9
Analytify - Gooogle Analytics Dashboard Widget: by Team Analytify – 1.1.5
The SEO Framework: by The SEO Framework Team – 4.1.3
Bloom: by Elegant Themes – 1.3.11
Contact Form 7: by Takayuki Miyoshi – 5.4
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.0.3
Customer Reviews for WooCommerce: by Customer Reviews – 4.5
Disable auto-update Email Notifications: by Email Marketing WP – 1.2
Disqus for WordPress: by Disqus – 3.0.21
Envato Market: by Envato – 2.0.6
Facebook for WooCommerce: by Facebook – 2.3.2
Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.5
Imsanity: by Exactly WWW – 2.7.1
Intercom: by Intercom – 2.6.4
Jetpack by WordPress.com: by Automattic – 9.5
Mailchimp for WooCommerce: by Mailchimp – 2.5.0
Post SMTP: by Yehuda Hassine – 2.0.22
Recently Bought This for WooCommerce: by Piotr Pesta – 0.4.0
Redirection: by John Godley – 5.0.1
Slider Revolution: by ThemePunch – 6.4.2
Easy Updates Manager: by Easy Updates Manager Team – 9.0.7
Swirl Crypto Payments: by <a href="https://ramenfoundry.io">The Ramen Foundry</a> | <a href="https://swirlpay.io">Plugin Site</a> | <a href="https://swirlpay.io/listing/">List Your Coin / Token</a> – 1.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.47

WOO Product Table Pro: by CodeAstrology – 6.0.16
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.8.2
WooCommerce Square: by WooCommerce – 2.3.4
WooCommerce: by Automattic – 5.0.0
Wordfence Security: by Wordfence – 7.4.14
Analytify - Google Analytics Dashboard: by Analytify – 3.1.6

### Inactive Plugins (11) ###

Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.8
Advance Ecommerce Tracking: by theDotstore – 3.4
Elegant Themes Support: by Elegant Themes – 1.5
Product Feed PRO for WooCommerce: by AdTribes.io – 9.7.5
Search & Replace: by Inpsyde GmbH – 3.2.1
Swirl Payments: by <a href ="https://ramenfoundry.io">The Ramen Foundry</a> | <a href="https://swirlpay.io">Plugin Site</a> | <a href="https://swirlpay.io/ecommerce-directory-listing/">List your Shop @ Swirl</a> | <a href="https://swirlpay.io/listing/">List Your Coin / Token</a> – 1.0.8
WooCommerce POS: by kilbot – 0.4.25
WooCommerce Shipping & Tax: by Automattic – 1.25.8
WooCommerce Square: by WooCommerce – 1.0.38
WooCommerce Stripe Gateway: by WooCommerce – 4.9.0
WP Post Page Clone: by Gaurang Sondagar – 1.1

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #143 - /shop/
Basket: #145 - /basket/
Checkout: #147 - /checkout/
My account: #149 - /my-account/
Terms and conditions: #479 - /terms-and-conditions/

### Theme ###

Name: Divi Child
Version: 1.0.0
Author URL: https://www.elegantthemes.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.9.1
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Square ###

Environment: Production
Tokenization Enabled: ?
Debug Mode: Off

### Action Scheduler ###

Complete: 6,443
Oldest: 2021-02-05 00:08:13 +0000
Newest: 2021-03-07 23:54:08 +0000

Pending: 6
Oldest: 2021-03-08 00:02:40 +0000
Newest: 2021-03-12 21:22:15 +0000