Daily Report is not being received

Hi @eazisols,

I hope you are doing well today!

Assuming that you are using the latest version of the Forminator and did not make any changes on site as updating plugins/theme or adding new ones or code snippets etc.

So, here are a few troubleshooting steps you might consider:
– Check your spam or junk email folder to make sure the reports didn’t get caught up there.
– Make sure that the email address associated with your Forminator account is correct. It’s possible there could be a typo error.
– Email servers can occasionally have interruptions. Ensure the server hosting your email address is functioning correctly.
– If Forminator is using an SMTP server to send the emails, take a look at the settings or logs. If there’s an issue with the server, it may not be sending out the emails as expected.

If you’ve tried the above steps and you’re still having issues, I also suggest to perform full plugin/theme conflict test to rule out any issues that might be related with them.

Please make sure you have recent backups and perform this operation on your dev/staging site if possible.

To learn more about a plugin conflict test, please see this guide below:
https://wpmudev.com/docs/getting-started/getting-support/#conflict-test

Check out this handy flowchart of the troubleshooting process detailed above.
https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Kind regards,
Zafer

I’m doing great, thank you.

Thank you for your detailed reply. Actually form submissions notification is being sent smoothly. But only the report is not being sent at the email. I don’t even know to check where are the e-mail logs or that daily report? From where to debug, if the report files was being generated or not? If generated, email schedule triggered or not?

If triggered then what was the error?

How can I debug it?

Hi @eazisols,

Please use an Email Log plugin to check if the email is being generated or if it failed. The following plugin could help: https://www.ads-software.com/plugins/email-log/

Please keep an eye on this for the next 24 hours and inform us if the email is being generated or not.

Kind Regards,
Nebu John

Hi there,

Thank you for your suggestion. It’s working now, if we do not have any submissions in a day, then it doesn’t send any email.

I have another question, Is it possible to get a daily email including CSV file with all the submissions of the same day?

Hi @eazisols,

There is a feature to schedule the submission as export, please check the following doc:
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#exporting-submissions

You could check and see whether that helps to cover your requirement.

Please do let us know how that goes.

Kind Regards,

Nithin

Hi @eazisols,

Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.

Regards
Nithin