Darn Good

  • Darn good calendar plug-in. Offering only 4 stars because: (1) no built-in support for multiple calendars (can get around this using categories); (2) weekly view originally didn’t work with my old theme – had to add some custom CSS to get it working.

    Otherwise – great plug in. I looked at MANY and this is the one a chose, even given the two points above.

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  • Hi @edwayt,

    Thanks for the honest review.

    (1) We do have multiple versions of the calendar in addition to the free WordPress plugin, including a free hosted version, Pro, Hublite, and Hub. Any version allows multiple calendars, full or customized via the many filter options, and can even be separated by the many themes or custom Views (Agenda, Stream, Posterboard, etc..).

    (2) As with any WordPress plugin, there may be conflicts with themes — although we try to minimize any possibility of this by using unique variables… and of course our Support team is available to help with any issue you may have, via our Get Help ticket system (or click here: https://dashboard.time.ly/account/get-help). If you’d open a ticket, I’d like to help change your mind, into making this a 5-star review.

    Our goal is to have every customer/user feel they’ve received 5-star service and support from Time.ly.

    Thread Starter edwayt

    (@edwayt)

    Hi Sunny – thank you. Re point (2), I did submit 2 requests and got basic support answers (try enabling and disabling this and that, use a different theme, etc.) – no real investigation or meaningful solutions. I ended up debugging things on my own and tweaking with CSS.

    The two requests:
    (1) https://www.ads-software.com/support/topic/weekly-view-not-showing-any-events/#post-9137619
    (2) the other is request 4230 through the Time.ly Zendesk where the last response from Time.ly seems to be “I’ve escalated this issue to the development team and I’ll get back to you as soon as I have more information. We truly appreciate your patience in the meantime.”

    Thank you

    @edwayt

    I am part of the Timely Support team who answers tickets through Zendesk. The support system provides priority support for paid product subscriptions, but as a courtesy we have been providing the same priority support to free users as well.

    Also, We provide technical support for technical issues. Even though our staff is stretched thin with maintaining, fixing bugs and pushing through our new Saas release, we still try to accomodate requests for layouts or cosmetic appearances.

    (1) I gave you some troubleshooting steps to follow to help solve your problem, you didnt’ reply to the ticket. I really don’t know what more I can do if you refuse to do any troubleshooting?

    (2) I looked at your ticket which was a request to customize the layout — which is affected by the particular theme you are using. You were asked to try a different theme, you refused. Again, if you don’t cooperate, what else can be done?

Viewing 3 replies - 1 through 3 (of 3 total)
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