Dashboard giving “Something went wrong. Please try again.” Message

  • Resolved nixicewp

    (@nixicewp)


    6 months, 3 weeks ago

    (This may be a matter of timing or other annoyance not related to the plugin, but I figured if somebody else hit on this same issue then maybe there’s some troubleshooting advice to consider…)

    The Overview Dashboard for my organization’s website WordPress admin page is blank; for each statistic/keyword/referrer field, it simply reads, “! Something went wrong. Please try again.”

    We did make a change to the Analytify settings (we logged out/in to our Google Authentication in order to re-authenticate, given that it was likely out of date; we also swapped our Google Analytics Version from “Universal Analytics (legacy)” to “GA4” and the Tracking Mode also changed from legacy to “gtag.js”.) The Dashboard however is not updated 24 hours after making these changes.

    Google Analytics itself seems to offer traffic stats to me fine on the google.com website, there’s definitely data to pull in, but so far, none displays in the dashboard. (If there is a delay after making a Settings change, that would make sense, especially since we changed the .js tracking mode. However, the Profile Settings for Posts and Dashboard load up the proper profile, so the data should be trickling in by now, I would assume.) Nothing in the Settings for Analytify seems like it could be affecting the GA data import.

    Any clue what I might be doing wrong?

    • This topic was modified 6 months, 3 weeks ago by nixicewp.

    The page I need help with: [log in to see the link]

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  • Plugin Support Emma

    (@emma24)

    Hi nixicewp,

    Sorry for the inconvenience! And a big thanks for taking the time to provide such detailed information.

    There seems to be a plugin conflict as previously one user faced the same issue that the dashboard is giving “Something went wrong. Please try again.”?message.

    Don’t worry! We can investigate the root cause of this issue. For that, we may need additional information from you, so please contact us on our support forum.

    I’ll be looking forward to your message so we can fix this issue!

Viewing 1 replies (of 1 total)
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