Dashboard not showing

  • Resolved meganashleyway

    (@meganashleyway)


    4 years, 4 months ago

    I deleted the old plugin, and installed the new plugin.

    I am still receiving a message that there are no active chats, and I can’t access where to initiate a chat with a user on the site.

    The “dashboard” is missing any actionable choices, all the blue boxes are missing.

    I’ve linked a screen recording of my issue below:

    I am reluctant to keep the chat enabled on the site because the agents can’t see chats coming in – and I’m getting missed chats.

    Thanks for your help!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter meganashleyway

    (@meganashleyway)

    https://www.retailmerchants.com/wp-content/uploads/2020/07/Screen-Recording-2020-07-20-at-2.53.08-PM.mov

    I’m having the same issues.

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi there,

    I am still receiving a message that there are no active chats, and I can’t access where to initiate a chat with a user on the site.

    You’re sending a chat as a customer but you see no message arriving? Can you do this test again but by opening an incognito tab and sending the message as a visitor? Does it work then?

    The “dashboard” is missing any actionable choices, all the blue boxes are missing.

    The dashboard has little use at the moment other than to see a count of visitors currently browsing your site, news and some basic stats. The blue boxes have been removed. In the immediate next release of the plugin everything will be redesigned and modernized. We plan to address both UI and UX.

    I am reluctant to keep the chat enabled on the site because the agents can’t see chats coming in – and I’m getting missed chats.

    Along with the test i’ve asked you to try above, can you also check if your users/agents have the “Chat Agent” option ticked? Also are your agents admins, editors? Did you add them manually from the WP > Users menu or from the wplc plugin installation wizard?

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi all,

    Please let me know if you’re still experiencing this or other issues. We’ll look into anything further you have to report.

    I’m having the same problem. A few updates ago the back-end chat button disappeared and the only way to accept a chat was by going into the plugin dashboard (which by the time you did the customer was gone.)

    This issue was fixed in the next update but after the last update the back-end chat button disappeared again… Very frustrating.

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi Vitalizerx,

    You can get the old version of the plugin here: https://www.ads-software.com/plugins/wp-live-chat-support/advanced/

    May i ask? What do you mean by ‘Back-End chat button? Can you post a link to a screenshot? I don’t understand what this is.

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Please keep in mind that the buttons in the dashboard have been removed. We’ll consider re-adding them in a future release.

Viewing 7 replies - 1 through 7 (of 7 total)
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