Dashboard not showing information in security tab.

Update:
The problem remains, however there was a small change from my security tab screenshot:
The application version number for the happy hair site has automatically updated to 2.81.2

Hello @abyboutique

I see the correct stats right now. Please, check again.

Please, note that this question is about the Cleantalk dashboard – a part paid service.

Any premium or non-plugin questions, as per forum rules, need to be asked at [email protected] or you could open the Ticket in a private ticket system: https://cleantalk.org/my/support/open

We look forward to answering your following questions there.

Unfortunately, you looked during a short window of time when “some” data was showing up, but it was not current and has since disappeared again.

NEW ADDITIONAL DETAILS:
When I view the “Spam FireWall Log”page, it automatically selects the current date range and gives me current data (within the hour).
BUT
The “Security FireWall Log” always shows the previous date range (Today it only shows data for March 6).
When I manually change the date to today, it will then show current data. However, the security dashboard still has 0 in all fields after manual selection.
I have cleared browser caches, I’ve tried different browsers and private tabs with no luck. I also just tried from a different computer entirely and it’s still incorrect.

NEW ADDITIONAL PROBLEMS:
I also noticed that the malware scanner is still automatically running daily even though I changed the setting in the plugin, saved it, and also synced with cloud (no errors).
Also, it appears that my firewall rules are not working (ONLY on the Boutique site) – I have all countries except the USA blacklisted, however I can still access the boutique site using different Country IP addresses.
The HappyHair site appears to be blocking correctly (even though I setup the rule for “all sites” at the same time).
– I did sync the app to the cloud after I made the firewall rule changes as well.

Hopefully all that information is useful.
Thank you again in advance

I just completely wiped all 4 plugins form both sites – I used clean uninstall.
I then deleted both security services, and both anti-spam services.

From the cleantalk dashboard, I added the sites again (security), then reinstalled the security plugin on each site, and added the new corresponding keys.
Immediately after entering the key for the HappyHair site, I received this error:
https://paste.pics/49d0a342e3545c724bccafd8c41e6793
The anti-spam plugin activation and key submission was successful (without any errors) on both sites.

I then re- added my filters, and then went back to all for plugins to synchronize with cloud. Upon Sync on the surity plugin on the boutique site, I had an error flash at the top of the page momentary, and I was unable to capture or reproduce with additional syncs.

I waited about an hour, checked the dashboard, and now seeing some incorrect data right out of the gate:
https://paste.pics/903ee08c6842df9faea972b2edd2c25b

When I click on the number 10 (circled), it only shows 3 successful logins .
I cross referenced the stats on the wordpress dashboard, and it only shows two successful logins.
https://paste.pics/bf154d30c3aacb02cfb0a91784a6f4f1

I find it very strange that the numbers on the cleantalk dashboard are higher than the numbers on the wordpress dashboard. from my understanding it should be the other way around, with an hour or less update delay.

Hope this is all helping – thanks in advance

And now the anti spam plugin settings is giving me this error –
https://paste.pics/524e5aa8158e2c2f40ff072712aaf73e

nothing has changed in between now and last message

@abyboutique

The topic started with another description. If you want to solve an issue that does not relate to the topic name, you should create a new thread. But the better way as I told you before is to open the ticket https://cleantalk.org/my/support/open to contact us privately.

Copy/paste this topic URL to the new ticket. https://www.ads-software.com/support/topic/dashboard-not-showing-information-in-security-tab

Are you joking?

I CLICKED THE “OPEN A SUPPORT REQEST” BUTTON AND IT TOOK ME HERE!

I’m a paying customer with a problem and I’m giving you as much information & detail as possible – SO I CAN ACTUALLY GET SOME HELP FROM SOMEONE!

THE INITIAL PROBLEM REMAINS – THE TITLE IS CORRECT

I’ve contacted you via your email p******[email protected].

Let’s continue the investigation in the email conversation.