Dashboard not working

  • Resolved kevinackford

    (@kevinackford)


    3 years, 7 months ago

    Hi please can you help me.
    I have had problems with my site ( https://kevinackford.uk/ )for a while which I think that I have now solved.
    However now I cannot access my dashboard, when I log in instead of getting my dashboard I get a series of links on the left of my screen which don’t work (I get the message Oops that page can’t be found) and looks like this:

    Skip to main content Skip to toolbar

Dashboard
Dashboard
Home
Updates 21
StatCounter Stats
Insights

Posts
Posts
All Posts
Add New
Categories
Tags

Media
Media
Library
Add New

Pages
Pages
All Pages
Add New

Comments 00 Comments in moderation

Contact
Contact
Contact Forms
Add New
Integration

    I desperately need to update pages on my site but am unable to do anything, how do U get my dashboard back?

    Thanks for your help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator t-p

    (@t-p)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Also review https://www.ads-software.com/support/article/login-trouble/

    Thread Starter kevinackford

    (@kevinackford)

    I have tried renaming my plugin folders (I have two mu-plugins and plugins) I have also renamed my theme folder which came up with this when I tried to log into my admin: The parent theme is missing. Please install the “newstore” parent theme
    None of the above worked.
    I have a conversation with my hosting service the other day and they said that I had two deny codes in my htaccess files which were causing the problem.
    The files were:

    <FilesMatch ".(py|exe|php)$">
Order allow,deny
Deny from all
</FilesMatch>
<FilesMatch "^(about.php|radio.php|index.php|content.php|lock360.php)$">
Order allow,deny
Allow from all
</FilesMatch>

    They were in public_html –> wp-admin –> .htaccess

    Should these files not have been deleted?

    Thank you again for your assistance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Dashboard not working’ is closed to new replies.