Dashboard stock counts incorrect

  • Resolved cdransf

    (@cdransf)


    5 years, 6 months ago

    After updating to Woocommerce 3.6.2 I’m seeing an incorrect out of stock count on the widget displayed on the WordPress admin dashboard. The widget displays 30+ products out of stock but the actual out of stock product count is typically 3-5 items.

    I’ve attempted to resolve this by clearing transients and refreshing term counts but the issue has persisted beyond this. Is there any way to resolve this or is it a bug in the current version of the plugin? Thanks!

    Widget: https://cd.d.pr/h0NnVO
    Clicking through from widget: https://cd.d.pr/MOCdsw

Viewing 6 replies - 1 through 6 (of 6 total)
  • Stef

    (@serafinnyc)

    Do you have a staged copy you can work from? WC 3.6.3 is out now. Curious if it’ll fix your issue.

    Thread Starter cdransf

    (@cdransf)

    Hi Stef! I don’t, but we’re now running that version in production with no change. We’ve also cleared transients and other caches and the issue has persisted.

    Stef

    (@serafinnyc)

    Have you ever uploaded your products using a csv file or an import export plugin?

    This has been an on going issue for years and it never seems to get right.

    I have a feeling it’s a conflict with WP’s widget. I saw your post what Andy chimed in. Wonder where he went on that one.

    Thread Starter cdransf

    (@cdransf)

    @serafinnyc I don’t believe so, unfortunately. The out of stock count appears to increase even when the actual out of stock product count is typically close to zero.

    Hi there @cdransf,

    Are you still experiencing the issue?

    I’m wondering if you could share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    I saw issues with stock after updating to WC 3.6, so I’d recommend doing the following:

    1) Make sure your WooCommerce plugin version matches WC database version in your System Status report (WooCommerce > Status). If it’s not, please run Update database tool from WooCommerce > Status > Tools.

    2) Run Product Lookup Tables from WooCommerce > Status > Tools. Make sure that corresponding tasks appeared in WooCommerce > Status > Scheduled Actions

    Cheers!

    Hi there @cdransf,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
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