Data entered in hidden fields not showing

  • Resolved rhyssa6

    (@rhyssa6)


    2 years, 2 months ago

    I have a form for a user to enter several items. A minimum of 2 items must be entered and each item has a radio button with a set option to choose.
    After the first 2 required items I have a checkbox asking if the user has another item. If they choose yes then another item field and radio button appear and the process is repeated up to 7 times.
    When I look at the submitted form I only see the information entered for the first 2 items plus the checkbox with the answer yes. I tried making the third item field visible and the information entered therein was then available.
    Any data entered in a field which is reliant on a checkbox to make it visible doesn’t appear in the completed form, even if I set the field to required.

    Also if one of the earlier required fields isn’t completed then the error message appears when I click submit but all of the data entered has been cleared and the user has to start over.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Zafer – WPMU DEV Support

    (@wpmudevsupport15)

    Hi @rhyssa6,

    Please share an export of the form with us, so that we can check further.

    You can find more info on how to export the form here : https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    After exporting, please share the code using a service such as https://pastebin.com which is free to use.

    Please always make sure to use such service to share the code and don’t post the code here directly as it will most likely be unusable.

    Kind regards,
    Zafer

    Thread Starter rhyssa6

    (@rhyssa6)

    Here’s the link to the code on pastebin: https://pastebin.com/tdTf7bAp

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @rhyssa6

    I hope you’re well today and thank you for sharing the form.

    I checked it and the issue here is related to a certain bug in Formiantor. Our developers are already aware of it and are working on a fix that shold be included in one of nearest upcoming releases.

    However, there’s a workaround that can be applied to the form now. Here’s what to do:

    1. edit options of your checkbox fields and make sure that their options values (values, not labels!) are all lowercase and don’t include any special characters and spaces/blanks;

    for example: option value of Yes should be changed to yes

    Make also sure that values of options for radio and select fields are set that way, just in case.

    Then save (update) the form.

    2. then edit visibility conditions of the fields that depend on those edited in step 1 above; note: those visibility conditions may at first appear as if they are still set correctly but they aren’t- they need to be set again.

    Then save (update) the form again.

    After that it should work fine and once the fix is included in plugin it should still be working fine without a need to revert these changes.

    Kind regards,
    Adam

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @rhyssa6 ,

    We haven’t heard from you for over a week now, so it looks like you don’t have any more questions for us.
    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 4 replies - 1 through 4 (of 4 total)
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