Data error in Search Console / Invalid JSON response

  • Resolved briz_dad

    (@briz_dad)


    1 year, 10 months ago

    Hello Support,

    I noticed today that Google Stats has error notices associated to it in our site Admin.

    I believe this is a recent issue – though I am not clear if the GA4 in Tag Manager completed. I think it states “empty” when checking things out via the Google Account Admin.

    I ran through the “Health Check & Troubleshooting” process without any success.

    Is there any support available for this situation?

    Sincerely,
    Greg

    The page I need help with: [log in to see the link]

Viewing 14 replies - 16 through 29 (of 29 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    @briz_dad Thank you for sharing. I will discuss this with the team today and update here as soon as I can.

    Thread Starter briz_dad

    (@briz_dad)

    Thank you, @adamdunnage – fingers crossed

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @briz_dad Just to update you here that the team are still investigating this and we will update here as soon as we have more information for you.

    Thread Starter briz_dad

    (@briz_dad)

    @adamdunnage thank you for the update… fwiw; still getting the connection error google_api_connection_fail

    Thread Starter briz_dad

    (@briz_dad)

    Hello @adamdunnage – I know you are doing what you can… again, as an FYI… another client that uses DreamHost shared hosting – different account than mine – is experiencing the same thing… and we just had to do a workaround for her Google Ads since the Kit plugin is currently broken.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @briz_dad Thank you for the update and we are in the process of reaching out to other hosts to work together to reach a solution on this. As soon as I have more information I will let you know.

    Thread Starter briz_dad

    (@briz_dad)

    @adamdunnage awesome news – thank you

    Thread Starter briz_dad

    (@briz_dad)

    @adamdunnage – any luck working directly with hosts? Has communication directly with DreamHost been able to occur?

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @briz_dad We are still awaiting a response from Dreamhost on this. I will chase this up today and will update you as soon as I hear back from them.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @briz_dad Just to update you here that Dreamhost have now acknowledged this and are following the relevant steps provided. Once we receive a further update from them I will share it here.

    Thread Starter briz_dad

    (@briz_dad)

    @adamdunnage – more great news… i see light at the end of the tunnel. Thank you for staying on this. fingers remains crossed.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @briz_dad We have been seeing some IPs that were recently blocked becoming unblocked so could I ask you to please try this once more and let us know if you still see the same issue? It does take some time for these changes to take effect so you may not see the issue cleared just yet.

    Thread Starter briz_dad

    (@briz_dad)

    @adamdunnage – wonderful news… it looks like the plugin is functioning again!! I checked things two days ago when you posted – Moped Outlaws was functioning, but other sites weren’t. I thought I’d wait a couple of days to see if things came back online – so far, they have!

    I just checked https://www.marshallhallridingacademy.com – which is on a different DreamHost account then my own. Everything set-up like a charm…

    Thanks again for all your assistance and sticking with this – I am very happy. ??

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @briz_dad That’s fantastic news! Glad to hear your sites are now working with Site kit. You are very welcome for the help and good luck with your sites.

Viewing 14 replies - 16 through 29 (of 29 total)
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