Data Feed Issue

  • Resolved rlinger

    (@rlinger)


    4 years, 7 months ago

    When doing my import from WooCommerce for the Product Catalog, the file has an extra column for a 2nd variation column but the header is not labeled. How do i fix that? The facebook rules to fix data do not include an unlabeled column fix.
    Thanks!
    Charley

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @rlinger,

    Thanks for reaching out. So sorry to hear that the plugin is giving you trouble. Happy to help you with this!

    Within the last 24 hours, we released an update to this plugin – version 2.0.1. Would you please update to this version if you haven’t already and let me know if that resolves your syncing issue?

    Thanks,
    Marcus

    Thread Starter rlinger

    (@rlinger)

    I updated the plugin and now get a new error on authorization.

    Something went wrong when connecting to Facebook!
    Please try again.

    Hey @rlinger,

    Thank you for taking the time to do that and for keeping me updated.

    On the WooCommerce > Facebook settings page, you should see a link that says “uninstall”. Would you please do that and try connecting again? If you still see an error along the way, would you please share which steps you were able to complete and where you are seeing the error?

    Thanks,
    Marcus

    Hey @rlinger,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Marcus

Viewing 4 replies - 1 through 4 (of 4 total)
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