Data from STW was empty.

Ahmed,

I checked your security logs and I saw that your requests are coming from a shared IP address that is already being used by another ShrinkTheWeb user.

Have you recently moved to a new server or hosting company? Currently there are only three solutions to this problem, disable caching (not currently supported in this plugin but soon to be), upgrading your account to Basic, Plus, or by purchasing a PRO Feature, or to obtain a dedicated IP address and work with your hosting company to set up a PHP Socket bind.

Here is a bit more information on the subject of Shared IP blocks.

https://support.shrinktheweb.com/Knowledgebase/Article/View/53/0/using-a-shared-ip-address

We are still looking for a better way to handle the Shared IP scenario but without putting this restriction on free accounts we are left open to severe account usage abuse. I hope you find this helpful and we will be to add the cache disable feature as soon as possible.

This should’ve been marked as resolved.

Hello

Im useing static ip not shared I made only change for it

All hosting uses “static” IPs, but you are hosting on a shared hosting plan. That means that other people share the server’s primary “shared” IP. Someone else has already reserved your current IP as a free account, which means that nobody else may use that IP for free.

This is done this way to prevent unlimited free accounts for a single user.

No I have dedicated IP with ssl on my hosting i use it via https

Even with a dedicated IP, your scripts will use the server’s shared IP unless you have bound the dedicated IP to the script as mentioned here:

https://www.php.net/manual/en/function.socket-bind.php

can I know where I can but this in the script ?? I don’t understand how can I use this

Note: I use this script from a long time & it work for me but after change the IP I got this error

Yes, because changing the IP is what caused you to trigger our multiple accounts protection. Now, you must change your IP back, use the embedded method (copy/paste from STW dashboard), use the PHP binding to your dedicated IP, or upgrade to a paid account.