Data Missing from Website built using Elementor

  • Resolved novopay

    (@novopay)


    1 year, 1 month ago

    Hello,

    I built our website using Elementor, and everything was working fine. But recently, some of the data on the website disappeared from all the pages. I contacted WordPress support, and they spent three days trying to find a solution, but they couldn’t.

    Here are the things they tried:

    1. Cleared the site cache several times.
    2. Downgraded Elementor to the latest public version.
    3. Reinstalled the latest public version of Elementor.
    4. Tried regenerating media thumbnails ourselves.
    5. Regenerated files and data and synced the library using Elementor’s built-in tools.
    6. Tried restoring the website to a previous point using Jetpack, but that didn’t work either.

    I’m really confused about what to do next. Can someone please help me?
    A few screenshots of missing places are attached.

    https://ibb.co/Pg18MkH
    https://ibb.co/tmznVbm
    https://ibb.co/jHTfq0H
    https://ibb.co/jDpQfMj

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • startechmarketing

    (@startechmarketing)

    I just had the same thing happen, strange is after downgrading and clearing cloudflare cache things started to come back on the pages, and after 30 minutes I was going to restart , hoever I was editing a page at the time and it lost all that page data, thankfully 1 hour before I had made a back up

    Thread Starter novopay

    (@novopay)

    I did clear the Cloudflare cache but nothing came back.

    @novopay It seems that the latest update v3.16.0 is introducing breaking change. It’s possible that your theme might be affected. I really recommend to revert back to the previous version v.3.15.3 you can check the download page or use the tools on elementor to roll back to previous version.

    • This reply was modified 1 year, 1 month ago by ahmadkhairun.

    Same thing happened to me. I had to roll back the plugin to the previous version then restore the website. It had completely removed my posts and categories.

    @novopay @ashleyjayko It seems an issue with the Elementor 3.16.0 update has something to do with their widget_register function (As per Git discussion).

    Solution 1 (Safest)
    Revert Back to 3.15.3

    Solution 2 (If you would like to keep running 3.16.0 version)
    Add the code below to your theme or child theme’s function.php file.
    Until the elementor gives a solution, this can be used.

    if (!function_exists('elementor_widgets_init')) {
    function elementor_widgets_init() {
        if (!did_action('elementor/loaded')) {
            return;
		}
		do_action('elementor/widgets/widgets_registered', Elementor\Plugin::$instance->widgets_manager);
	}
}
add_action('init', 'elementor_widgets_init');
    Plugin Support Denny Paul

    (@thetechxpert)

    Hello @novopay,

    This issue has been resolved in the later versions of Elementor.

    Please make sure you update all the plugins and theme to the latest versions to solve the issue.

    I hope this helps.

    Best Regards

    Same thing happened to me. I had to roll back the plugin to the previous version then restore the website. some of the past one-month order detail is missing. ?

Viewing 7 replies - 1 through 7 (of 7 total)
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