Data not saving

  • Resolved Martin Greenwood

    (@beardeddev)


    2 years, 11 months ago

    Hi Guys

    When upgrading to 2.15.1 or greater we are encountering when adding or updating existing content.

    The page updates the widgets get added but no content is saved. There is a console error present when opening widgets:

    Uncaught TypeError: Cannot read properties of undefined (reading 'disable_widget')

    This seems to be present on line 7507 of /wp-content/plugins/siteorigin-panels/js/siteorigin-panels.js

    Ive rand through postman checks and cannot see any major issues with data not being sent via admin-ajax.php so I’m at a loss as to what could be causing the problem.

    2.15.0 and earlier seem to be fine.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Andrew Misplon

    (@misplon)

    Hi Martin

    Thanks for reaching out.

    To confirm, the issue persists with 2.15.3 activated?

    Thread Starter Martin Greenwood

    (@beardeddev)

    Hi,

    Yes, it persists with any version above 2.15.0

    Plugin Support Andrew Misplon

    (@misplon)

    Hi Martin

    Thanks for confirming. Please, could you send us an export of the page? From within Page Builder that can be done from Layouts > Import/Export > Download Layout. The JSON file can be uploaded to any online source like Dropbox or WeTransfer. We’ll take a look and advise from there.

    Thread Starter Martin Greenwood

    (@beardeddev)

    Sorry about the late reply but sure here you go…

    https://we.tl/t-MHWxGDUPPr

    Plugin Support Andrew Misplon

    (@misplon)

    Hi Martin

    Thanks for the layout.

    Is the CN_Layout_Builder_FullPage_Widget bundled with your theme or a plugin?

    Thread Starter Martin Greenwood

    (@beardeddev)

    It’s part of a plug-in we built and ship with our theses. There are about 30 or so widgets and regardless of which one we use they all refuse to save data. The widgets save to the page but non of the content in any of the meta fields save.

    We have to completely clear the browser cache of any site data and save again. Then when you update it doesn’t update the content until the cache and site data is cleared again.

    This is only happening on 2.15.1 and greater

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks for the update. Please, locate the contact page on our website and contact us directly. We’ll do our best to assist.

Viewing 7 replies - 1 through 7 (of 7 total)
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