Data not submitted to Intercom account

  • Resolved grant.cleveland

    (@grantcleveland)


    9 years, 10 months ago

    Hi Simon

    Please may I ask for your assistance.
    I’ve installed your plugin, and when I ‘view source’ on the site front end, I can see the Intercom script is present.
    However no data is appearing in Intercom when I register as a new user on the site.

    Here is the code that is showing on the page:

    <div id="back-top" style="display:block;"><i class="fa fa-angle-up"></i></div>
	<div class="sb-slidebar sb-left"></div>
    <script id="IntercomSettingsScriptTag">// Intercom for WordPress | v1.1 | https://www.ads-software.com/plugins/intercom-for-wordpress
window.intercomSettings = {"app_id":"xxxxx","user_id":15,"email":"[email protected]","name":"Grant Cleve","created_at":1431089438,"user_hash":"xxxxxxx","Role":"wholesale_buyer"};
</script>
<script>(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',intercomSettings);}else{var d=document;var i=function(){i.c(arguments)};i.q=[];i.c=function(args){i.q.push(args)};w.Intercom=i;function l(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://widget.intercom.io/widget/xxxxxxxxxxxxx';var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);}if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})()</script>
<script type="text/javascript">

    Any help would be greatly appreciated.

    Thanks

    Grant

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Simon Blackbourn

    (@lumpysimon)

    Hi Grant

    Apologies for the long delay in replying – did you manage to fix this?

    Simon

    Thread Starter grant.cleveland

    (@grantcleveland)

    Hi Simon
    I hired a developer who managed to get it sorted.
    From memory it was a javascript/ajax conflict with the ‘safe mode’ of the Gravity Forms plugin. May be worth looking at as it’s quite a widely used plugin.

    Thanks

    Grant

    Plugin Author Simon Blackbourn

    (@lumpysimon)

    Thanks for the update Grant, I’ll check that one out.

Viewing 3 replies - 1 through 3 (of 3 total)
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