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Resolved TomCobbley
(@tomcobbley)

3 years, 10 months ago

Hi folks,

I’ve setup a staging site so that I can test the ‘personal data retention’ feature in Woocommerce. In there I have configured Woo to delete orders older than 6 months.

I’m finding though (even after leaving over the weekend) that nothing happens and the order information remains.

I was wondering if the staging plugin that I use (WP Staging) stops the crons, but I scheduled a post earlier and it went live, so that shows that crons are working.

Is there a way that I can debug this process, so I can see what’s going on?

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support

Ross V. a11n

(@rossviviano)

Automattic Happiness Engineer

3 years, 10 months ago

Hi there,

If you head to Tools> Scheduled actions, are the tasks “pending”?

Could you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce—> Status.

Looking forward to hearing from you!

Ross

Thread Starter

TomCobbley

(@tomcobbley)

3 years, 10 months ago

Hi Ross,

Thanks for your reply.

I couldn’t find Scheduled Actions under Tools, however I did find it in Woocommerce > Status > Scheduled Actions, so I assume that’s what you mean. There are some pending actions, but they don’t look relevant…
wc_admin_unsnooze_admin_notes
wc_admin_unsnooze_admin_notes
aioseo_cleanup_action_scheduler
aioseo_admin_notifications_update
wpforms_process_entry_emails_meta_cleanup
wpforms_admin_addons_cache_update
wpforms_email_summaries_fetch_info_blocks
woocommerce_update_marketplace_suggestions`

Below is the status report (with anonymised site name).

### WordPress Environment ###

WordPress address (URL): https://www.anonymised-site.com/stage5
Site address (URL): https://www.anonymised-site.com/stage5
WC Version: 5.2.2
REST API Version: ? 5.2.2
WC Blocks Version: ? 4.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.2.1
Log Directory Writable: ?
WP Version: 5.7.1
WP Multisite: –
WP Memory Limit: 128 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.24-0ubuntu0.18.04.7
PHP Post Max Size: 8 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.33-0ubuntu0.18.04.1
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.2.2
WC Database Prefix: wpstg0_
Total Database Size: 329.56MB
Database Data Size: 209.36MB
Database Index Size: 120.20MB
wpstg0_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_woocommerce_order_items: Data: 1.52MB + Index: 0.36MB + Engine InnoDB
wpstg0_woocommerce_order_itemmeta: Data: 7.52MB + Index: 7.03MB + Engine InnoDB
wpstg0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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b2s_posts_network_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
b2s_posts_sched_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
b2s_post_sched_settings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wordpr_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wordpr_affiliate_wp_customermeta: Data: 0.20MB + Index: 0.25MB + Engine InnoDB
wordpr_affiliate_wp_customers: Data: 0.33MB + Index: 0.25MB + Engine InnoDB
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wordpr_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wordpr_affiliate_wp_sales: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
wordpr_affiliate_wp_visits: Data: 15.55MB + Index: 2.52MB + Engine InnoDB
wordpr_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wordpr_aioseo_posts: Data: 0.17MB + Index: 0.02MB + Engine InnoDB
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wordpr_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wordpr_itsec_distributed_storage: Data: 11.02MB + Index: 0.02MB + Engine InnoDB
wordpr_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wordpr_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wordpr_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wordpr_itsec_logs: Data: 11.02MB + Index: 6.27MB + Engine InnoDB
wordpr_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wordpr_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wordpr_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wordpr_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wordpr_iwp_backup_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wordpr_iwp_processed_iterator: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wordpr_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wordpr_redirection_logs: Data: 1.08MB + Index: 0.19MB + Engine InnoDB
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wordpr_shortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wordpr_supsystic_tbl_rows: Data: 0.44MB + Index: 0.00MB + Engine InnoDB
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wordpr_supsystic_tbl_tables: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wordpr_supsystic_tbl_woo_columns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wordpr_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wordpr_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wordpr_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wordpr_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wordpr_usermeta: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
wordpr_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wordpr_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wordpr_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wordpr_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wordpr_wc_customer_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wordpr_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wordpr_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wordpr_wc_order_stats: Data: 0.19MB + Index: 0.16MB + Engine InnoDB
wordpr_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wordpr_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wordpr_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wordpr_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wordpr_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wordpr_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wordpr_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wordpr_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wordpr_woocommerce_order_itemmeta: Data: 0.20MB + Index: 0.23MB + Engine InnoDB
wordpr_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wordpr_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wordpr_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wordpr_woocommerce_pickup_locations_geodata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wordpr_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wordpr_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wordpr_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wordpr_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wordpr_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wordpr_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wordpr_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wordpr_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wordpr_yoast_seo_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wordpr_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_actionscheduler_actions: Data: 1.44MB + Index: 0.81MB + Engine InnoDB
wpstg0_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_actionscheduler_logs: Data: 8.52MB + Index: 7.03MB + Engine InnoDB
wpstg0_affiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_affiliate_wp_coupons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_affiliate_wp_customermeta: Data: 0.20MB + Index: 0.27MB + Engine InnoDB
wpstg0_affiliate_wp_customers: Data: 0.33MB + Index: 0.25MB + Engine InnoDB
wpstg0_affiliate_wp_payouts: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpstg0_affiliate_wp_referralmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_affiliate_wp_referrals: Data: 2.52MB + Index: 0.14MB + Engine InnoDB
wpstg0_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_affiliate_wp_sales: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
wpstg0_affiliate_wp_visits: Data: 15.55MB + Index: 2.52MB + Engine InnoDB
wpstg0_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_aioseo_posts: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
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wpstg0_commentmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
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wpstg0_email_log: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
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wpstg0_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
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wpstg0_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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wpstg0_iwp_processed_iterator: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_nextend2_section_storage: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nextend2_smartslider3_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpstg0_options: Data: 4.45MB + Index: 1.67MB + Engine InnoDB
wpstg0_postmeta: Data: 25.56MB + Index: 29.09MB + Engine InnoDB
wpstg0_posts: Data: 7.47MB + Index: 1.27MB + Engine InnoDB
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wpstg0_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpstg0_say_what_strings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_shortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_simple_history: Data: 0.28MB + Index: 0.16MB + Engine InnoDB
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wpstg0_supsystic_tbl_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_supsystic_tbl_diagrams: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_supsystic_tbl_rows: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
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wpstg0_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpstg0_wc_customer_lookup: Data: 0.23MB + Index: 0.22MB + Engine InnoDB
wpstg0_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpstg0_wc_order_stats: Data: 0.36MB + Index: 0.38MB + Engine InnoDB
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wpstg0_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
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wpstg0_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_pickup_locations_geodata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg0_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_yoast_seo_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpstg0_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

affcoups_coupon: 1
affcoups_vendor: 1
amn_exact-metrics: 1
amn_wpforms-lite: 2
attachment: 262
br_labels: 3
cctor_coupon: 3
custom-css-js: 1
nav_menu_item: 20
page: 27
popup: 3
popup_theme: 8
post: 57
product: 18
revision: 453
shipping_validation: 1
shop_coupon: 1
shop_order: 6561
shop_order_refund: 256
sidebar: 1
tablepress_table: 1
user_request: 1
wc_afrsm: 1
wcct_countdown: 2
wpforms: 1
wplp-news-widget: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (42) ###

InfiniteWP - Client: by Revmakx – 1.9.4.9
WooCommerce Advanced Product Labels: by BeRocket – 1.2.2.1
AffiliateWP: by Sandhills Development
LLC – 2.6.7

Ajax Cart AutoUpdate for WooCommerce: by taisho – 1.5.5
Akismet Anti-Spam: by Automattic – 4.1.9
All in One SEO: by All in One SEO Team – 4.1.0.1
Open Currency Converter: by David Artiss – 1.4.5
WP AutoTerms: by WP AutoTerms – 2.4.4
iThemes Security: by iThemes – 7.9.1
Coupon Creator: by Brian Jessee – 3.2
Simple Custom CSS and JS: by SilkyPress.com – 3.36
Custom Sidebars: by WebFactory Ltd – 3.31
Data Tables Generator by Supsystic: by supsystic.com – 1.10.9
Email Log: by Sudar – 2.4.5
Flying Pages by WP Speed Matters: by Gijo Varghese – 2.4.2
Font Awesome Integration: by Manny Costales – 5
Header and Footer Scripts: by Digital Liberation – 2.2.1
Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.5
Kirki Customizer Framework: by David Vongries – 3.1.6
Latest Posts: by ShapedPlugin – 1.4.1
Metronet Tag Manager: by Ronald Huereca – 1.5.4
Plugins Last Updated Column: by Fastmover – 0.1.0
Popup Maker: by Popup Maker – 1.16.1
Redirection: by John Godley – 5.1.1
ShortPixel Image Optimizer: by ShortPixel – 4.21.2
Simple History: by P?r Thernstr?m – 2.42.0
Sitewide Notice WP: by Yoohoo Plugins – 2.2.1
Super Socializer: by Team Heateor – 7.13.16
User Role Editor: by Vladimir Garagulya – 4.59
WooCommerce Checkout Optimization by Cartimize: by Cartimize – 1.0.4
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.8
Shipping Method Display Style for WooCommerce: by theDotstore – 3.7.2
WooCommerce Admin: by WooCommerce – 2.2.1
Checkout Field Editor for WooCommerce: by ThemeHiGH – 2.9.8
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.6.2
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
WooCommerce Shipping & Tax: by Automattic – 1.25.11
WooCommerce: by Automattic – 5.2.2
WP Extra File Types: by Davide Airaghi – 0.4.4.1
WP STAGING: by WP-STAGING – 2.8.3
WPForms Lite: by WPForms – 1.6.6
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.7

### Inactive Plugins (4) ###

Finale Lite - Sales Countdown Timer & Discount for WooCommerce: by XLPlugins – 2.13.0
Interactive Map of Japan for WP: by Fla-shop.com – 2.9.8.6
W3 Total Cache: by BoldGrid – 2.1.2
WooCommerce Max Quantity: by Isabel Castillo – 1.5.2

### Must Use Plugins (2) ###

InfiniteWP - Client Loader: by Revmakx –
WP STAGING Optimizer: by René Hermenau – 1.4.1

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: JPY (￥)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: dgfw_gift (dgfw_gift)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #38 - /cards/
Cart: #27 - /cart/
Checkout: #28 - /checkout/
My account: #29 - /my-account/
Terms and conditions: #102 - /terms-and-conditions/

### Theme ###

Name: Geek Child Theme
Version: 2.0.1
Author URL: 
Child Theme: ?
Parent Theme Name: Shop Isle
Parent Theme Version: 1.1.62
Parent Theme Author URL: https://themeisle.com
WooCommerce Support: ?

### Templates ###

Overrides: shop-isle-child-theme/woocommerce/cart/cart-totals.php
shop-isle-child-theme/woocommerce/emails/customer-completed-order.php version 3.5.0 is out of date. The core version is 3.7.0
shop-isle-child-theme/woocommerce/emails/customer-note.php version 3.6.0 is out of date. The core version is 3.7.0
shop-isle-child-theme/woocommerce/emails/customer-processing-order.php version 3.5.4 is out of date. The core version is 3.7.0
shop-isle-child-theme/woocommerce/emails/customer-refunded-order.php version 3.5.0 is out of date. The core version is 3.7.0

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 2,810
Oldest: 2021-03-30 04:55:19 -0400
Newest: 2021-04-21 10:48:04 -0400

Pending: 8
Oldest: 2021-04-21 11:48:04 -0400
Newest: 2021-04-28 10:48:04 -0400

### Status report information ###

Generated at: 2021-04-21 10:54:35 -04:00

Do you know what tasks I should be looking for in Scheduled Actions? If so, I can search the list of completed actions.

Thanks

Plugin Support

Shohan Hossain Nabil – a11n

(@sohanhossain)

3 years, 7 months ago

Hello @tomcobbley,

It’s been a while since you have replied back and you might have already found a solution. If you haven’t yet, could you please tell us how did you configure Woo to delete orders older than 6 months? Are you using any custom code snippets or any 3rd-party extension?

MayKato

(@maykato)

3 years, 7 months ago

Hi @tomcobbley

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Data retention – help debugging’ is closed to new replies.

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