• Resolved mikestankovich

    (@mikestankovich)


    On several websites database backup stopped working. On couple I see logs that database backup is created but I never receive it on my email, it’s set to Email sent, not to save localy.

    On one website database backup is not working

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  • Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @mikestankovich, thanks for reaching out. We’re happy to help!

    On the sites where you don’t receive the DB backup emails, I suggest checking your server’s mail setup and contacting your host to investigate what’s causing the sends to fail.

    Solid Security generates the emails (which you can see in the logs) and sends them using the wp_mail() function, but the delivery will be up to your server setup. You might need to double-check with your host if that function is disabled. Also, double-check the spam folder in your mailbox, just in case.

    Another thing you can do is install an SMTP plugin to see if that helps with email delivery. You can also try using a plugin that checks and logs email delivery like?this?for further debugging.

    As for the website where the Database Backup feature isn’t working, what happens when you manually run a backup in Security > Dashboard > Database Backups card? If the manual backup does not run, please check for errors on the frontend page/browser console. Please also check your debug.log and server logs for any related errors (if you haven’t enabled WP Debugging, please follow the guide here). Then check your Security Logs for additional details.

    I hope this helps, and looking forward to hearing from you!

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @mikestankovich, checking in here to see if you still need help with the DB backup feature.

    Tracking notifications on this forum can become tricky over time, and since we haven’t received a response, I’ll mark this post resolved.

    If you still require further assistance, feel free to open a new support topic, and we’d be happy to assist.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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