• Resolved tendenzeshabbychic

    (@tendenzeshabbychic)


    Hello,
    after the last update of woocommerce i get this error on the database:

    WordPress errore sul database Commands out of sync; you can’t run this command now per la query INSERT INTO wpzw_woocommerce_sessions (session_key, session_value, session_expiry) VALUES (‘t_8c6521ec2d40b5d1fb700904d07c26’, ‘a:8:{s:4:\”ppcp\”;s:364:\”O:49:\”WooCommerce\\PayPalCommerce\\Session\\SessionHandler\”:4:{s:56:\”\0WooCommerce\\PayPalCommerce\\Session\\SessionHandler\0order\”;N;s:58:\”\0WooCommerce\\PayPalCommerce\\Session\\SessionHandler\0bn_code\”;s:0:\”\”;s:77:\”\0WooCommerce\\PayPalCommerce\\Session\\SessionHandler\0insufficient_funding_tries\”;i:0;s:65:\”\0WooCommerce\\PayPalCommerce\\Session\\SessionHandler\0funding_source\”;N;}\”;s:4:\”cart\”;s:6:\”a:0:{}\”;s:11:\”cart_totals\”;s:367:\”a:15:{s:8:\”subtotal\”;i:0;s:12:\”subtotal_tax\”;i:0;s:14:\”shipping_total\”;i:0;s:12:\”shipping_tax\”;i:0;s:14:\”shipping_taxes\”;a:0:{}s:14:\”discount_total\”;i:0;s:12:\”discount_tax\”;i:0;s:19:\”cart_contents_total\”;i:0;s:17:\”cart_contents_tax\”;i:0;s:19:\”cart_contents_taxes\”;a:0:{}s:9:\”fee_total\”;i:0;s:7:\”fee_tax\”;i:0;s:9:\”fee_taxes\”;a:0:{}s:5:\”total\”;i:0;s:9:\”total_tax\”;i:0;}\”;s:15:\”applied_coupons\”;s:6:\”a:0:{}\”;s:22:\”coupon_discount_totals\”;s:6:\”a:0:{}\”;s:26:\”coupon_discount_tax_totals\”;s:6:\”a:0:{}\”;s:21:\”removed_cart_contents\”;s:6:\”a:0:{}\”;s:8:\”customer\”;s:720:\”a:27:{s:2:\”id\”;s:1:\”0\”;s:13:\”date_modified\”;s:0:\”\”;s:8:\”postcode\”;s:0:\”\”;s:4:\”city\”;s:0:\”\”;s:9:\”address_1\”;s:0:\”\”;s:7:\”address\”;s:0:\”\”;s:9:\”address_2\”;s:0:\”\”;s:5:\”state\”;s:2:\”AG\”;s:7:\”country\”;s:2:\”IT\”;s:17:\”shipping_postcode\”;s:0:\”\”;s:13:\”shipping_city\”;s:0:\”\”;s:18:\”shipping_address_1\”;s:0:\”\”;s:16:\”shipping_address\”;s:0:\”\”;s:18:\”shipping_address_2\”;s:0:\”\”;s:14:\”shipping_state\”;s:2:\”AG\”;s:16:\”shipping_country\”;s:2:\”IT\”;s:13:\”is_vat_exempt\”;s:0:\”\”;s:19:\”calculated_shipping\”;s:0:\”\”;s:10:\”first_name\”;s:0:\”\”;s:9:\”last_name\”;s:0:\”\”;s:7:\”company\”;s:0:\”\”;s:5:\”phone\”;s:0:\”\”;s:5:\”email\”;s:0:\”\”;s:19:\”shipping_first_name\”;s:0:\”\”;s:18:\”shipping_last_name\”;s:0:\”\”;s:16:\”shipping_company\”;s:0:\”\”;s:14:\”shipping_phone\”;s:0:\”\”;}\”;}’, 1664611773)
    ON DUPLICATE KEY UPDATE session_value = VALUES(session_value), session_expiry = VALUES(session_expiry) fatta da shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, WC_Session_Handler->save_data

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi @tendenzeshabbychic!

    Thank you for reaching out and sending the error you get.

    As a first step, to know more about your site setup and check further into this, kindly provide us your System Status; you can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste your response here.

    Thanks!

    Thread Starter tendenzeshabbychic

    (@tendenzeshabbychic)

    Hi Juan, thanks for reply!

    
    ### WordPress Environment ###
    
    WordPress address (URL): 
    Site address (URL): 
    WC Version: 6.9.4
    REST API Version: ? 6.9.4
    WC Blocks Version: ? 8.3.3
    Action Scheduler Version: ? 3.5.2
    Log Directory Writable: ?
    WP Version: 6.0.2
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: ?
    WP Cron: –
    Language: it_IT
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.30
    PHP Post Max Size: 1 GB
    PHP Time Limit: 3600
    PHP Max Input Vars: 10000
    cURL Version: 7.85.0
    OpenSSL/1.1.1q
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.36-MariaDB-cll-lve
    Max Upload Size: 1 GB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.9.4
    WC Database Prefix: wpzw_
    Dimensione totale database: 626.93MB
    Dimensione dati database: 365.83MB
    Dimensione indice database: 261.10MB
    wpzw_woocommerce_sessions: Dati: 59.13MB + indice: 2.22MB + motore InnoDB
    wpzw_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
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    wpzw_icl_translation_batches: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wpzw_icl_translation_downloads: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wpzw_icl_translation_status: Dati: 1.52MB + indice: 0.19MB + motore InnoDB
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    wpzw_postmeta: Dati: 107.64MB + indice: 68.20MB + motore InnoDB
    wpzw_posts: Dati: 16.52MB + indice: 8.02MB + motore InnoDB
    wpzw_post_views: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
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    wpzw_rank_math_redirections: Dati: 0.30MB + indice: 0.05MB + motore InnoDB
    wpzw_rank_math_redirections_cache: Dati: 0.14MB + indice: 0.06MB + motore InnoDB
    wpzw_sib_model_contact: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wpzw_sib_model_country: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wpzw_snippets: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    wpzw_social_users: Dati: 0.09MB + indice: 0.09MB + motore InnoDB
    wpzw_termmeta: Dati: 1.52MB + indice: 1.77MB + motore InnoDB
    wpzw_terms: Dati: 0.08MB + indice: 0.09MB + motore InnoDB
    wpzw_term_relationships: Dati: 1.52MB + indice: 0.50MB + motore InnoDB
    wpzw_term_taxonomy: Dati: 0.13MB + indice: 0.11MB + motore InnoDB
    wpzw_tm_taskmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    wpzw_tm_tasks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    wpzw_toolset_associations: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    wpzw_toolset_connected_elements: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    wpzw_toolset_post_guid_id: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    wpzw_toolset_relationships: Dati: 0.02MB + indice: 0.08MB + motore InnoDB
    wpzw_toolset_type_sets: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    wpzw_usermeta: Dati: 7.52MB + indice: 7.03MB + motore InnoDB
    wpzw_users: Dati: 0.36MB + indice: 0.28MB + motore InnoDB
    wpzw_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wpzw_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    wpzw_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wpzw_wc_customer_lookup: Dati: 0.52MB + indice: 0.42MB + motore InnoDB
    wpzw_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    wpzw_wc_order_coupon_lookup: Dati: 0.08MB + indice: 0.09MB + motore InnoDB
    wpzw_wc_order_product_lookup: Dati: 1.52MB + indice: 1.66MB + motore InnoDB
    wpzw_wc_order_stats: Dati: 1.52MB + indice: 0.63MB + motore InnoDB
    wpzw_wc_order_tax_lookup: Dati: 0.25MB + indice: 0.22MB + motore InnoDB
    wpzw_wc_product_attributes_lookup: Dati: 0.09MB + indice: 0.08MB + motore InnoDB
    wpzw_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    wpzw_wc_product_meta_lookup: Dati: 1.52MB + indice: 0.89MB + motore InnoDB
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    wpzw_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
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    yith-wcbm-badge: 6
    yolo_portfolio: 1
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    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (38) ###
    
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    WPML SEO: by OnTheGoSystems – 2.1.0
    FiboSearch - AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.20.2
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    Cost of Goods by PixelYourSite: by PixelYourSite – 1.0.11
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    WPStagingBackup – 2.9.20
    
    Easy WP SMTP: by wpecommerce
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    WP-Optimize - Clean, Compress, Cache: by David Anderson
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    YITH WooCommerce Wishlist: by YITH – 3.13.0
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
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    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
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    Taxonomies: Product Types: external (external)
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    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
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    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #480 - /negozio/
    Carrello: #481 - /carrello/
    Pagamento: #2024 - /checkout-2/
    Il mio account: #2027 - /my-account/
    Termini e condizioni: #9467 - /termini-e-condizioni/
    
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    Version: 3.0
    Author URL: 
    Child Theme: ?
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.16.0
    Parent Theme Author URL: https://uxthemes.com
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/rating.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: IT
    WooCommerce currency supported: ?
    PayPal card processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: –
    Vault enabled: ?
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: ?
    Tracking enabled: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ? Non programmato
    Options: ?
    Notes: 6
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2022-09-19 15:00:34 +0000
    Newest: 2022-09-19 15:00:34 +0000
    
    Complete: 58.761
    Oldest: 2022-08-30 21:26:31 +0000
    Newest: 2022-09-30 20:03:41 +0000
    
    Pending: 456
    Oldest: 2022-09-30 20:08:42 +0000
    Newest: 2022-10-21 00:24:55 +0000
    
    ### Status report information ###
    
    Generated at: 2022-09-30 22:08:13 +02:00
    
    Saif

    (@babylon1999)

    Hello @tendenzeshabbychic,

    I can see your database prefix is changed, did the problem start after you did that?

    It could also be a plugin or theme conflict. The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing the conflict. You can find a more detailed explanation of how to do a conflict test here.`

    Please let us know your findings!

    Thread Starter tendenzeshabbychic

    (@tendenzeshabbychic)

    Sorry for the delay, the problem occurred immediately after activating Paypal, before I had standard paypal

    Hi there @tendenzeshabbychic ??

    Sorry for the delay, the problem occurred immediately after activating Paypal, before I had standard paypal

    I see. From what I understand, when the WooCommerce PayPal Payments plugin is active, as seen in the System Status Report you are sending us, the database error appears. Could you please share a screenshot of the screen where you see the error? https://snipboard.io/ is a reliable tool for sharing that over here with us.

    Next-up, I’d like you to go ahead with updating the following:
    – WC Version: 6.9.4
    – WC Database Version: 6.9.4
    – WooCommerce PayPal Payments: by WooCommerce – 1.9.3

    The plugins can be updated from the WordPress dashboard, under Dashboard > Updates. As for the WooCommerce database version, head to WooCommerce > Status > Tools. Feel free to Verify base database tables also, while you are on that screen.

    Do you still see the error screen, after completing the updates?

    Should the issue persist, I would suggest following the troubleshooting steps outlined here.

    Let us know how that goes!

    • This reply was modified 2 years, 1 month ago by anastas10s. Reason: troubleshooting steps
Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘DATABASE ERROR’ is closed to new replies.