• Resolved shimist

    (@shimist)


    Hi,
    Jetpack plugin is not installed on our website
    But this error is recorded in the error log file. We use the latest version of WooCommerce

    [23-Nov-2022 16:03:29 UTC] WordPress database error Commands out of sync; you can't run this command now for query UPDATEwo_optionsSEToption_value= 'a:1:{i:0;s:29:\"{{WP_PLUGIN_DIR}}/woocommerce\";}' WHEREoption_name= '_transient_jetpack_autoloader_plugin_paths' made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, Automattic\Jetpack\Autoloader\jp051090fab80b43c2037f77369c99d7be\Shutdown_Handler->__invoke, Automattic\Jetpack\Autoloader\jp051090fab80b43c2037f77369c99d7be\Plugins_Handler->cache_plugins, set_transient, update_option

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  • Hi there @shimist ??

    Jetpack plugin is not installed on our website
    But this error is recorded in the error log file. We use the latest version of WooCommerce

    Thanks for reaching out, let’s figure out why things are not lining up!

    In order to be able to investigate things, could you please share the site’s URL and a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.?

    Additionally, could you also provide us with the fatal error logs (if anything further, than already shared) under WooCommerce > Status > Logs.

    Once you’ve copied each, you can either paste them in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us.

    Sorry for the late reply, we had a problem in our internal system recently.

    Looking forward to hearing from you!

Viewing 1 replies (of 1 total)
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