Database Error – Trying to remove malware

  • mcbrineellis

    (@mcbrineellis)


    7 years ago

    Site was compromised, now I’m still getting “SQL Server Gone Away” errors (see full error that is received below in the gist). Page loads below where the error is displayed.

    https://gist.github.com/anonymous/bc3ea8ad8166b34fb9119631d8936ce3

    Looking for some assistance if you guys can point me in the right direction. Tried disabling all plugins, switching themes, etc. Looking at debug.log is useless as it’s just the same error as I get on the web page. Tried to run sucuri but it isn’t working as the site freezes once it’s loaded after the error.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    Carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures.

    Thread Starter mcbrineellis

    (@mcbrineellis)

    It seems to only intermittently affect the front facing website, whereas the copied/pasted SQL error ALWAYS loads right away when opening wp-admin.

    Thread Starter mcbrineellis

    (@mcbrineellis)

    View post on imgur.com

    See the screenshot above.

    Adam

    (@adamlachut)

    You may try to disable wp-cron for a while

    A.

    Thread Starter mcbrineellis

    (@mcbrineellis)

    Thanks @adamlachut – disabled wp-cron, no effect yet, but I see what you mean, the query is full of references to cron / scheduled stuff.

    I now see this below the main query error message:

    Warning: An unexpected error occurred. Something may be wrong with www.ads-software.com or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to www.ads-software.com. Please contact your server administrator.) in /var/www/laurelmcbrine.com/food/wp-includes/update.php on line 156

Warning: Cannot modify header information - headers already sent by (output started at /var/www/laurelmcbrine.com/food/wp-includes/wp-db.php:1406) in /var/www/laurelmcbrine.com/food/wp-admin/includes/misc.php on line 1114

Warning: Cannot modify header information - headers already sent by (output started at /var/www/laurelmcbrine.com/food/wp-includes/wp-db.php:1406) in /var/www/laurelmcbrine.com/food/wp-includes/option.php on line 919

Warning: Cannot modify header information - headers already sent by (output started at /var/www/laurelmcbrine.com/food/wp-includes/wp-db.php:1406) in /var/www/laurelmcbrine.com/food/wp-includes/option.php on line 920

    @t-p – I’ll make sure to follow what I haven’t already done from that guide and report back here. Thank you.

    Moderator t-p

    (@t-p)

    Warning: An unexpected error occurred. Something may be wrong with www.ads-software.com or…

    Please review this tutorial to fix: https://www.wpbeginner.com/wp-tutorials/how-to-fix-secure-connection-error-in-wordpress/

    Warning: Cannot modify header information – headers already sent

    Try reviewing this info to solve header already sent problem: https://make.www.ads-software.com/support/handbook/appendix/breakfix-lessons/php-whitespace-headers-already-sent/

Viewing 6 replies - 1 through 6 (of 6 total)
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