database of custom tabs lost

  • Resolved lan2201

    (@lan2201)


    6 years ago

    Hi,
    My site was down with 503 error for a while a few days ago. After getting it back, database of Custom Product Tabs completely disappeared. We did not touch Woocommerce related plugins, but the plugin also deactivated and somehow got removed from list. I installed plugin again but all created tabs disappears. We don’t want to revert backup from a few days ago because there was orders and changes in past few days.

    what could be issue for this? Is there anyway i can search for tabs in database again, in case they are still in database but not showing?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Hi @lan2201,

    The whole plugin was deleted from your site? That doesn’t sound right. We don’t have any code that would delete our plugin.

    We do have code that will deactivate our plugin if WooCommerce is inactive. Sometimes when a site has errors or updates, WordPress thinks WC is inactive and also deactivates our plugin. However, there should be no situation in which our plugin is completely deleted. I think something else must’ve happened here.

    If you’d like to check if your tabs are still in the database, try running this MySQL query: SELECT * FROM wp_postmeta WHERE meta_key = 'yikes_woo_products_tabs'

    Sorry for the inconvenience. Let us know if your tabs are in the DB.

    All the best,
    Kevin.

    Thread Starter lan2201

    (@lan2201)

    Hello,

    I agree that plugin may be only deactivated and someone thought that it’s unused so deleted it. We had a crash down day of the whole website, maybe that’s when Woocommerce got deactivated.
    However when I installed plugin again, all data seemed to be disappeared completedly. Could not find any tabs. I imported from an old csv file using WP all Import so now there ‘s data. Will save your query for future use.

    So when deleting plugin all database will automatically disappear? Is it true, i did not set up to delete data.

    If I can find data in database but it’s not showing up on front end or backend, how should I retrieve it? Will try with staging site.

    Thank you.

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Hi @lan2201,

    When the plugin is deleted from the WordPress dashboard all of our data is deleted. If the plugin was deleted directly from your website’s files, then the database would still be there (and you would get your tabs back when re-installing the plugin). Sounds like the plugin was completely deleted and the data is gone.

    I’m glad you had a CSV file and were able to get your tabs back.

    All the best,
    Kevin.

Viewing 3 replies - 1 through 3 (of 3 total)
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