Database Update Failed

  • Resolved michelleips

    (@michelleips)


    6 months, 3 weeks ago

    Hi, updated the plug-in from version 9.7.0 to 9.8.1. It then gave me a message to say that there is a database update required. I updated the database, but it keeps showing me this message: ‘WooCommerce Smart Coupons is updating the database in the background. The database update process may take a little while, so please be patient.’ When I click on view status, the update is under ‘failed’ with the following: ‘wc_sc_coupon_table >> action marked as failed after 300 seconds. Unknown error occurred. Check server, PHP and database error logs to diagnose cause.’.

    What do I do now?

    • This topic was modified 6 months, 3 weeks ago by michelleips.

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  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @michelleips ,

    Greetings from WebToffee Support!

    Thank you for reaching out. After reviewing your query, it appears there might be some confusion regarding the plugin you are referring to. It seems that you are not using the Smart Coupons for WooCommerce plugin developed by WebToffee.

    To address the issue you’re experiencing, we recommend contacting the support team of the plugin you’re using for further assistance and clarification.

    If you have any further questions or need assistance, feel free to let us know.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi?@michelleips ,

    We haven’t heard back from you for a while. As this thread has been inactive for a while, we are marking it as resolved.

    You may create a new thread if you require any further assistance.

Viewing 2 replies - 1 through 2 (of 2 total)
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