• Hello, I have tried 3 times now to run the database update and it runs for hours and never completes. Can you advise?

    Chris

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Shamim Hasan

    (@shamim51)

    What error it shows? Can you run update again and give me a screenshot of update page?
    How many messages and announcements do you have?

    Thread Starter cdoyle1966

    (@cdoyle1966)

    Shamim, that’s the funny thing. I don’t have any announcements or messages. I am just now starting to use the system so it should have been quick.

    However, I now have 3 blank messages (once for each time I started the update) and they will not delete. Perhaps that is the issue.

    No error messages ever appear. But in the update screen there are lines and lines of some message that seems normal. I can’t recall what it says. Do you want me to try it again now OR can you help me remove the blank messages first?

    Chris

    Plugin Author Shamim Hasan

    (@shamim51)

    If you don’t have any messages or announcement you can start fresh.
    Go to Dashboard > Front End PM > All Messages to delete your messages.

    Thread Starter cdoyle1966

    (@cdoyle1966)

    Ok I have tried a couple of things here – first, the system will not delete the blank messages. I tried sending a test message and deleting the test and it will not delete.

    I restarted the database update and this is all I get (if you want a screen print please tell me how to get it to you)

    Front End PM Update
    DO NOT close this window. This may take a while.
    <here is located the rotating in-process graphic>
    0 messages updated
    0 messages updated
    0 messages updated
    .
    .
    .

    The “0 messages updated” continually repeats and never stops – even over night.

    Please advise.

    Chris

    Plugin Author Shamim Hasan

    (@shamim51)

    First make sure your database user have permission to create database table.
    Then follow https://www.ads-software.com/support/topic/db-error-20/#post-10684616

    Thread Starter cdoyle1966

    (@cdoyle1966)

    Shamim, I can do this, but in the post link are you referring to physical files in the wp-content/plugins folder? Or are you referring to removing lines from the wp-config file? It is unclear in the link post.

    Chris

    Plugin Author Shamim Hasan

    (@shamim51)

    Please follow following step by step

    1. Make sure you are updating to latest version from version 4.1+.
    2. Make sure your database user have permission to create database table.
    3. Backup your database
    4. delete all tables of this plugin if any. eg. PREFIX_fep_messages, PREFIX_fep_meta where PREFIX is your database table prefix
    5. go to plugins/front-end-pm/front-end-pm.php in around line 39 and change FEP_DB_VERSION value from 1011 to 1012.
    6. refresh your website couple of times.
    7. Then re-run update

    If still unclear, please let me know precisely which part in unclear.

    Let me know if it works or not.

    Thread Starter cdoyle1966

    (@cdoyle1966)

    Shamim,

    My current FEP_DB_VERSION is set at 1014. Shall I still change it to something else or leave it at 1014?

    Chris

    Plugin Author Shamim Hasan

    (@shamim51)

    is it working in your website? Did you tried above steps?

Viewing 9 replies - 1 through 9 (of 9 total)
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