Date of creation of messages, replies
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Hi!
You have made it very inconvenient to display the date of responses and ticket processing. Take a look at my screenshot and try to guess when the tickets were created and when they were answered?
One customer asked us, when you answered me, I did not receive any email. We opened the correspondence, and instead of the dates and time of the response, they are in chronology: yesterday, 2 days ago, a month, and so on… Where are the specifics? When and at what time were the answers given?
Is there any way to fix this and show dates with time, rather than abstract yesterday, the day before yesterday, and so on. Employees don’t have time to count the days every time and look at calendars for every conversation… The indication is a month ago – it can be 28 days or 30 days ago. So when?
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