Date start not valide since woocommerce update

Hi @fabiengrosieux ,

Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience caused by this issue

Can you please share what PHP version currently running on your site.

This will help us investigate further and provide a resolution as quickly as possible.

Thank you again for your patience, and we’ll be looking forward to your response.

Hello, thank you for your response,

Our website is in PHP 8.2.26

Sincerely,
Fabien

Hello Fabien,

Thank you for detailing the issues you’ve encountered with our Subscriptions Renewal Reminders plugin following the recent WooCommerce update.

We have conducted extensive testing using Subscriptions Renewal Reminders version 1.3.3 alongside PHP 8.2, WordPress Version 6.7.1, WooCommerce 9.4.3, and WooCommerce Subscriptions 6.9.1. During these tests, we were unable to replicate the error you described, as the renewal reminder emails were sent successfully without any issues.

To assist us in investigating this issue further, could you please provide us with the WooCommerce System Status Report? This will help us better understand your setup and identify potential discrepancies.

If you are willing to allow us to perform tests directly in your staging environment, please contact us at [email protected], and we can discuss the next steps for securely accessing your staging site.

We are committed to resolving your issue as quickly as possible and appreciate your cooperation.

Best regards,

Jafar

Hello Jafar,

Thank you for your response, to help you maybe, when woocommerce got the 9.4.0 out, we had all our backoffice translated to english (it was french), they released a fast update to 9.4.1 that got our backoffice translated back in french, but i think thats what caused the problem in the first place ? not really sure.

Right now I have the same version of module as you, but i saw that there are new updates to do.

Here is the Woocommerce System Status Report : 


WordPress Environment<br><br>WordPress address (URL): https://www.fcpn.org<br>Site address (URL): https://www.fcpn.org<br>WC Version: 9.4.3<br>Legacy REST API Package Version: L’extension Legacy REST API n’est pas installée sur ce site.<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: 6.7.1<br>WP Multisite: –<br>WP Memory Limit: 2 Go<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: fr_FR<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>PHP Version: 8.2.26<br>PHP Post Max Size: 64 Mo<br>PHP Time Limit: 580<br>PHP Max Input Vars: 20000<br>cURL Version: 7.74.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.5.26-MariaDB-0+deb11u2<br>Max Upload Size: 32 Mo<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 9.4.3<br>WC Database Prefix: fc_<br>Taille totale de la base de données: 1794.27MB<br>Taille de la base de données: 1647.56MB<br>Taille de l’index: 146.71MB<br>fc_woocommerce_sessions: Données?: 4.02MB + Index?: 0.05MB + Moteur InnoDB<br>fc_woocommerce_api_keys: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB<br>fc_woocommerce_attribute_taxonomies: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB<br>fc_woocommerce_downloadable_product_permissions: Données?: 0.02MB + Index?: 0.06MB + Moteur InnoDB<br>fc_woocommerce_order_items: Données?: 2.52MB + Index?: 1.52MB + Moteur InnoDB<br>fc_woocommerce_order_itemmeta: Données?: 35.56MB + Index?: 24.09MB + Moteur InnoDB<br>fc_woocommerce_tax_rates: Données?: 0.02MB + Index?: 0.06MB + Moteur InnoDB<br>fc_woocommerce_tax_rate_locations: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB<br>fc_woocommerce_shipping_zones: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_woocommerce_shipping_zone_locations: Données?: 0.02MB + Index?: 0.05MB + Moteur InnoDB<br>fc_woocommerce_shipping_zone_methods: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_woocommerce_payment_tokens: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB<br>fc_woocommerce_payment_tokenmeta: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB<br>fc_woocommerce_log: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB<br>fc_actionscheduler_actions: Données?: 3.14MB + Index?: 4.20MB + Moteur InnoDB<br>fc_actionscheduler_claims: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB<br>fc_actionscheduler_groups: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB<br>fc_actionscheduler_logs: Données?: 2.25MB + Index?: 2.16MB + Moteur InnoDB<br>fc_commentmeta: Données?: 0.08MB + Index?: 0.13MB + Moteur InnoDB<br>fc_comments: Données?: 8.52MB + Index?: 9.09MB + Moteur InnoDB<br>fc_e_events: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB<br>fc_e_notes: Données?: 0.02MB + Index?: 0.17MB + Moteur InnoDB<br>fc_e_notes_users_relations: Données?: 0.02MB + Index?: 0.05MB + Moteur InnoDB<br>fc_e_submissions: Données?: 0.02MB + Index?: 0.27MB + Moteur InnoDB<br>fc_e_submissions_actions_log: Données?: 0.02MB + Index?: 0.11MB + Moteur InnoDB<br>fc_e_submissions_values: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB<br>fc_give_commentmeta: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB<br>fc_give_comments: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_give_donationmeta: Données?: 0.05MB + Index?: 0.03MB + Moteur InnoDB<br>fc_give_donormeta: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB<br>fc_give_donors: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB<br>fc_give_formmeta: Données?: 0.08MB + Index?: 0.03MB + Moteur InnoDB<br>fc_give_log: Données?: 2.52MB + Index?: 0.05MB + Moteur InnoDB<br>fc_give_migrations: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_give_revenue: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_give_sequential_ordering: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_give_sessions: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB<br>fc_give_subscriptionmeta: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB<br>fc_give_subscriptions: Données?: 0.02MB + Index?: 0.06MB + Moteur InnoDB<br>fc_gla_budget_recommendations: Données?: 0.22MB + Index?: 0.14MB + Moteur InnoDB<br>fc_gla_merchant_issues: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_gla_shipping_rates: Données?: 0.02MB + Index?: 0.05MB + Moteur InnoDB<br>fc_gla_shipping_times: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB<br>fc_jetpack_sync_queue: Données?: 0.03MB + Index?: 0.06MB + Moteur InnoDB<br>fc_jet_cct_campagnes_cpn: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_jet_cct_catalogue_cpn: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_jet_cct_gazette_des_terriers: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_jet_post_types: Données?: 0.16MB + Index?: 0.00MB + Moteur InnoDB<br>fc_jet_rel_default: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_jet_rel_default_meta: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_jet_reviews: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_jet_review_comments: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_jet_review_guests: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_jet_review_meta: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_jet_review_types: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_jet_smart_filters_indexer: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_jet_taxonomies: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_jet_widgets_styles: Données?: 0.23MB + Index?: 0.00MB + Moteur InnoDB<br>fc_links: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB<br>fc_options: Données?: 80.02MB + Index?: 1.44MB + Moteur InnoDB<br>fc_pmxe_exports: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_pmxe_google_cats: Données?: 0.39MB + Index?: 0.00MB + Moteur InnoDB<br>fc_pmxe_posts: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_pmxe_templates: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_postmeta: Données?: 545.61MB + Index?: 53.19MB + Moteur InnoDB<br>fc_posts: Données?: 879.52MB + Index?: 6.06MB + Moteur InnoDB<br>fc_relevanssi: Données?: 6.25MB + Index?: 10.00MB + Moteur InnoDB<br>fc_relevanssi_log: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB<br>fc_relevanssi_stopwords: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_renewal_reminders: Données?: 0.08MB + Index?: 0.00MB + Moteur InnoDB<br>fc_sib_model_forms: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_sib_model_users: Données?: 0.22MB + Index?: 0.00MB + Moteur InnoDB<br>fc_tec_events: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB<br>fc_tec_occurrences: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB<br>fc_tec_posts_and_ticket_groups: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_tec_series_relationships: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB<br>fc_tec_ticket_groups: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_termmeta: Données?: 0.06MB + Index?: 0.03MB + Moteur InnoDB<br>fc_terms: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB<br>fc_term_relationships: Données?: 0.17MB + Index?: 0.11MB + Moteur InnoDB<br>fc_term_taxonomy: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB<br>fc_um_metadata: Données?: 0.02MB + Index?: 0.05MB + Moteur InnoDB<br>fc_usermeta: Données?: 26.55MB + Index?: 20.06MB + Moteur InnoDB<br>fc_users: Données?: 1.52MB + Index?: 0.61MB + Moteur InnoDB<br>fc_wcpdf_credit_note_number: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_wcpdf_invoice_number: Données?: 0.13MB + Index?: 0.00MB + Moteur InnoDB<br>fc_wcpdf_packing_slip_number: Données?: 0.14MB + Index?: 0.00MB + Moteur InnoDB<br>fc_wcpdf_proforma_number: Données?: 0.05MB + Index?: 0.00MB + Moteur InnoDB<br>fc_wcs_payment_retries: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB<br>fc_wc_admin_notes: Données?: 0.05MB + Index?: 0.00MB + Moteur InnoDB<br>fc_wc_admin_note_actions: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB<br>fc_wc_category_lookup: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_wc_customer_lookup: Données?: 0.38MB + Index?: 0.27MB + Moteur InnoDB<br>fc_wc_download_log: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB<br>fc_wc_order_bundle_lookup: Données?: 1.52MB + Index?: 1.67MB + Moteur InnoDB<br>fc_wc_order_coupon_lookup: Données?: 0.06MB + Index?: 0.03MB + Moteur InnoDB<br>fc_wc_order_product_lookup: Données?: 2.52MB + Index?: 6.06MB + Moteur InnoDB<br>fc_wc_order_stats: Données?: 0.48MB + Index?: 0.38MB + Moteur InnoDB<br>fc_wc_order_tax_lookup: Données?: 0.38MB + Index?: 0.38MB + Moteur InnoDB<br>fc_wc_product_attributes_lookup: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB<br>fc_wc_product_download_directories: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB<br>fc_wc_product_meta_lookup: Données?: 0.11MB + Index?: 0.17MB + Moteur InnoDB<br>fc_wc_rate_limits: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB<br>fc_wc_reserved_stock: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB<br>fc_wc_tax_rate_classes: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB<br>fc_wc_webhooks: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB<br>fc_woocommerce_bundled_itemmeta: Données?: 0.34MB + Index?: 0.45MB + Moteur InnoDB<br>fc_woocommerce_bundled_items: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB<br>fc_wpf_logging: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB<br>fc_wpie_template: Données?: 35.52MB + Index?: 0.00MB + Moteur InnoDB<br>fc_wpr_rocket_cache: Données?: 1.47MB + Index?: 0.64MB + Moteur InnoDB<br>fc_wpr_rucss_used_css: Données?: 0.02MB + Index?: 0.09MB + Moteur InnoDB<br>fc_yoast_indexable: Données?: 1.52MB + Index?: 0.98MB + Moteur InnoDB<br>fc_yoast_indexable_hierarchy: Données?: 0.14MB + Index?: 0.20MB + Moteur InnoDB<br>fc_yoast_migrations: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB<br>fc_yoast_primary_term: Données?: 0.06MB + Index?: 0.06MB + Moteur InnoDB<br>fc_yoast_seo_links: Données?: 1.44MB + Index?: 0.52MB + Moteur InnoDB Post Type Counts<br><br>af_ch_fields: 8<br>attachment: 7153<br>clubs-adherents: 5<br>csp_rules: 6<br>defis: 42<br>elementor_library: 77<br>elementor_snippet: 1<br>equipes: 1682<br>evenements: 56<br>fiches-nef: 135<br>give_forms: 2<br>give_payment: 11<br>give_pdf_template: 2<br>interviews: 7<br>jet-engine: 66<br>jet-engine-booking: 42<br>jet-menu: 2<br>jet-smart-filters: 11<br>jet-woo-builder: 9<br>nav_menu_item: 187<br>oembed_cache: 3<br>page: 60<br>portraits: 9<br>post: 36<br>pret-de-dvd: 18<br>pret-expositions: 4<br>product: 673<br>product_variation: 90<br>revision: 10451<br>shop_coupon: 64<br>shop_order: 6623<br>shop_order_refund: 79<br>shop_subscription: 1564<br>tec_tc_ticket: 1<br>ticket-meta-fieldset: 3<br>tribe_events: 15<br>tribe_organizer: 6<br>tribe_venue: 7<br>tribe_wooticket: 120<br>um_directory: 2<br>um_form: 6<br>user_request: 13<br>wc-quote: 15<br>wc-quote-rules: 1<br>wp_font_face: 36<br>wp_font_family: 12<br>wp_global_styles: 4 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (67)<br><br>Checkout Fields Manager: par Addify – 2.2.0 (une mise à jour de la version 2.4.0 est disponible)<br>BBQ Firewall: par Jeff Starr – 20231026<br>Custom Emails for WooCommerce Pro: par WPFactory – 2.2.3<br>Additional Custom Emails for WooCommerce: par WPFactory – 2.9.2<br>GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: par Thomas Geiger – 1.20<br>Elementor Pro: par Elementor.com – 3.19.3<br>Elementor: par Elementor.com – 3.19.4<br>Event Tickets Plus: par The Events Calendar – 5.9.2<br>Event Tickets: par The Events Calendar – 5.8.2<br>The Events Calendar Pro: par The Events Calendar – 6.3.1.1<br>WooCommerce Ever Mandat payment: par Team Ever – 2.3.1<br>Filter WooCommerce Orders by Payment Method: par SkyVerge – 1.0.0<br>Give - Annual Receipts: par GiveWP – 1.1.0<br>Give - Donation Upsells for WooCommerce: par GiveWP – 1.2.1<br>Give - Email Reports: par GiveWP – 1.1.4<br>Give - Fee Recovery: par GiveWP – 2.2.0<br>Give - Form Field Manager: par GiveWP – 3.0.4<br>Give - Google Analytics Donation Tracking: par GiveWP – 3.0.1<br>Give - PDF Receipts: par GiveWP – 3.2.0<br>Give - Recurring Donations: par GiveWP – 2.6.0<br>Give - Extension de don: par GiveWP – 3.5.0<br>JetBlocks For Elementor: par Crocoblock – 1.3.10<br>JetElements For Elementor: par Crocoblock – 2.6.16<br>JetEngine - Get attachment file link by ID: par Crocoblock – 1.1.3<br>JetEngine - Custom visibility conditions: par Crocoblock – 1.1.2<br>JetEngine - Trim string callback: par Crocoblock – 1.0.0<br>JetEngine: par Crocoblock – 3.4.0<br>JetMenu: par Crocoblock – 2.4.3<br>JetSearch: par Crocoblock – 3.3.0<br>JetSmartFilters: par Crocoblock – 3.4.0<br>JetStyleManager: par Crocoblock – 1.3.6<br>JetTabs For Elementor: par Crocoblock – 2.2.1<br>JetThemeCore: par Crocoblock – 2.1.3<br>JetWooBuilder For Elementor: par Crocoblock – 2.1.10<br>JetProductGallery: par Crocoblock – 2.1.14<br>Newsletter, SMTP, Email marketing and Subscribe forms by Brevo: par Brevo – 3.1.77<br>No Right Click Images: par WebFactory Ltd – 3.8<br>Précommandes pour WooCommerce: par Bright Plugins – 2.0<br>Relevanssi Live Ajax Search: par Mikko Saari – 2.4<br>Relevanssi: par Mikko Saari – 4.22.1<br>Rappels de renouvellement d'abonnements: par StorePro – 1.3.3<br>The Events Calendar: par The Events Calendar – 6.3.3.1<br>Ultimate Member: par Ultimate Member – 2.8.4<br>Ultimate Member - 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/boutique/<br>Panier: ? La page ne contient pas le code court [woocommerce_cart] ou le bloc woocommerce/cart.<br>Commander: #13 - /commander/ - Contient le code court [woocommerce_checkout]<br>Mon compte: ? La page ne contient pas le code court [woocommerce_my_account].<br>Conditions générales de vente et d’utilisation: #19 - /conditions-generales-de-vente/ Theme<br><br>Name: Hello Elementor Child<br>Version: 1.0.1<br>Author URL: https://elementor.com/<br>Child Theme: ?<br>Parent Theme Name: Hello Elementor<br>Parent Theme Version: 3.0.1 – 3.2.1 est disponible<br>Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>WooCommerce Support: ? Templates<br><br>Overrides: – WooPayments<br><br>Version: 8.6.0<br>Connected to WPCOM: Oui<br>WPCOM Blog ID: 203803703<br>Account ID: acct_1Ll77rFsYrlTSrM8<br>Payment Gateway: ? Configuration requise<br>Test Mode: Désactivé<br>Enabled APMs:<br>WooPay: Non éligible<br>Apple Pay / Google Pay: Désactivé<br>Fraud Protection Level: basic<br>Multi-currency: Désactivé<br>Auth and Capture: Désactivé<br>Documents: Activé<br>Logging: Désactivé Abonnements<br><br>WCS_DEBUG: ? Non<br>Subscriptions Mode: ? En direct<br>Subscriptions Live URL: https://www.fcpn.org<br>Subscriptions-core Library Version: 7.7.2<br>Subscription Statuses: auto-draft: 2<br>wc-active: 870<br>wc-expired: 59<br>wc-pending-cancel: 1<br>wc-pending: 1<br>wc-on-hold: 442<br>wc-cancelled: 189<br><br>WooCommerce Account Connected: ? Yes<br>Active Product Key: ? Yes<br>Custom Retry Rules: ? No<br>Custom Retry Rule Class: ? No<br>Custom Raw Retry Rule: ? No<br>Custom Retry Rule: ? No<br>Retries Migration Status: ? Completed<br>Report Cache Enabled: ? Oui<br>Cache Update Failures: ? 0 échecs Configuration de la boutique<br><br>Country / State: France Abonnements par passerelle de paiement<br><br>Virement bancaire: wc-active: 112<br>wc-cancelled: 62<br>wc-on-hold: 48<br><br>Paiements par chèque: wc-active: 18<br>wc-cancelled: 11<br>wc-expired: 1<br>wc-on-hold: 10<br><br>Mandat payment: wc-active: 5<br>wc-cancelled: 2<br>wc-pending-cancel: 1<br><br>Monetico: wc-active: 362<br>wc-cancelled: 55<br>wc-expired: 6<br>wc-on-hold: 127<br><br>PayPal: wc-active: 82<br>wc-cancelled: 9<br>wc-expired: 1<br>wc-on-hold: 33 Prise en charge de la passerelle de paiement<br><br>Virement bancaire: products<br>Paiements par chèque: products<br>Mandat payment: products<br>PayPal: products<br>refunds<br>tokenization<br>add_payment_method<br>subscriptions<br>subscription_cancellation<br>subscription_suspension<br>subscription_reactivation<br>subscription_amount_changes<br>subscription_date_changes<br>subscription_payment_method_change<br>subscription_payment_method_change_customer<br>subscription_payment_method_change_admin<br>multiple_subscriptions<br>gateway_scheduled_payments<br><br>Monetico: products<br>refunds Product Bundles<br><br>Database Version: 6.17.3<br>Loopback Test: ?<br>Template Overrides: – WooCommerce PayPal Payments<br><br>Onboarded: ?<br>Shop country code: FR<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Abonnements PayPal<br>PayPal Shipping Callback: –<br>Apple Pay: –<br>Google Pay: –<br>Fastlane: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br><br>Daily Cron: ? Next scheduled: 2024-12-19 11:04:26 +01:00<br>Options: ?<br>Notes: 41<br>Onboarding: completed Action Scheduler<br><br>Annulé: 19<br>Oldest: 2024-11-20 10:15:37 +0100<br>Newest: 2024-12-17 09:18:33 +0100<br><br>Terminé: 3?751<br>Oldest: 2024-11-18 09:35:52 +0100<br>Newest: 2024-12-19 09:12:59 +0100<br><br>échoué: 71<br>Oldest: 2022-11-04 11:29:07 +0100<br>Newest: 2024-12-13 15:00:35 +0100<br><br>En cours: 1<br>Oldest: –<br>Newest: –<br><br>En attente: 905<br>Oldest: 2024-12-19 09:12:02 +0100<br>Newest: 2026-12-08 11:27:36 +0100 Réglages Smart Coupons<br><br>Nombre de codes promo à afficher: 5<br>Nombre de caractères dans le code promo auto-généré: 7<br>état(s) de commande qui déclencheront la génération automatique de codes promo: processing<br>completed<br><br>Inclure la taxe dans le montant généré de la carte cadeau: no<br>Déduisez la promotion avant de calculer les taxes: no<br>Le montant de la carte cadeau inclut les taxes: no<br>Suppression automatique: no<br>E-mails de code promo: no<br>Impression des codes promo: yes<br>Vendre des cartes cadeaux à moindre prix??: no<br>Utilisez la carte-cadeau appliquée lors de la première commande d’abonnement pour les renouvellements ultérieurs jusqu’à ce que le crédit atteigne zéro: yes<br>Les commandes de renouvellement ne doivent pas générer de code promo même lorsqu’ils comprennent un produit qui émet des codes promo: no<br>Autoriser l’envoi de codes promo à d’autres personnes: yes<br>Autoriser l’envoi programmé de codes promo??: no<br>Combiner les e-mails: yes<br>E-mail de code promo généré automatiquement: yes<br>E-mail regroupant plusieurs codes promo générés automatiquement: yes<br>E-mail d’accusé de réception: yes<br>Activer les taxes: yes<br>Prix saisis en TTC: yes<br>Arrondir: no<br>Afficher les prix dans la boutique: incl<br>Afficher les prix sur le panier et la commande: incl<br>Afficher le total des taxes: itemized<br>Activer l’utilisation des codes promo: yes<br>Calculer les remises de coupon de manière séquentielle: yes<br>Points de terminaison > Codes promo: wc-smart-coupons Status report information<br><br>Generated at: 2024-12-19 09:13:52 +01:00<br>

Thank you for your help,
Fabien

Hello Fabien,

Thank you for providing the WooCommerce System Status Report and for sharing your experience regarding the translation issue after the update to WooCommerce 9.4.0. It’s indeed puzzling, but translation changes typically do not impact the functionality of plugins like Subscriptions Renewal Reminders directly.

However, upon reviewing your system status report, I noticed that neither the WooCommerce Subscriptions nor the Subscriptions Renewal Reminders plugins appear in the list of active plugins. do you deactivate that?

In order to investigate this further and identify a solution, it would be essential for us to access your staging environment. This would allow us to verify the setup and perform direct tests without affecting your live operations.

If you are willing to allow this, please reach out to us at [email protected] so we can arrange secure access and take the necessary steps toward resolving this issue promptly.

We are committed to ensuring that your system works seamlessly and appreciate your cooperation in helping us achieve this.

Best regards,

Jafar

Hi @fabiengrosieux ,

I am following up on the issue you mentioned regarding the Subscription Renewal Reminders for WooCommerce error. Upon review, I noticed that my team member Jafar provided an earlier update in which he made a mistake. He mentioned that there was no WooCommerce Subscriptions or Subscription Renewal Reminders plugin active on your site.

This mistake likely occurred because the status logs you provided were in French, and he may have searched for the plugin names in English within those logs, which led to the oversight. I apologize for the confusion and any inconvenience this may have caused.

We have tested the plugin with the latest versions of WooCommerce and the WooCommerce Subscriptions plugin, and the mentioned error is not appearing on our side.

Could you please confirm if you are still experiencing the issue? If so, it would be helpful if you could provide us with access to your staging site so we can troubleshoot the issue directly.

Thank you for your understanding, and we look forward to resolving this for you.

Hello @storepro,

Yes we sadly still have the problem, the only way for me to try is to activate the plugin, and try the manual synchronization and i just had this error in our server logs (same as the first message) :

AH01071: Got error ‘PHP message: Exception caught in get_order. Date start non valide. La date doit \xc3\xaatre au format\xc2\xa0: \xc2\xab\xc2\xa0Y-m-d H:i:s\xc2\xa0\xc2\xbb.. Args: Array\n(\n [0] => 15052\n)\n..; PHP message: PHP Fatal error: Uncaught Error: Call to a member function get_ID() on bool in?/var/www/vhosts/fcpn.org/httpdocs/wp-content/plugins/subscriptions-renewal-reminders/inc/base/renewal-reminders-table-operations.php:49\nStack trace:\n#0?/var/www/vhosts/fcpn.org/httpdocs/wp-content/plugins/subscriptions-renewal-reminders/subscriptions-renewal-reminders.php(206): SPRRTableOperations::sprr_active_subscription_list()\n#1?/var/www/vhosts/fcpn.org/httpdocs/wp-includes/class-wp-hook.php(324): renew_get_data_test()\n#2?/var/www/vhosts/fcpn.org/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()\n#3?/var/www/vhosts/fcpn.org/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()\n#4?/var/www/vhosts/fcpn.org/httpdocs/wp-admin/admin-ajax.php(192): do_action()\n#5 {main}\n thrown in?/var/www/vhosts/fcpn.org/httpdocs/wp-content/plugins/subscriptions-renewal-reminders/inc/base/renewal-reminders-table-operations.php?on line 49′, referer: https://www.fcpn.org/wp-admin/admin.php?page=sp-renewal-reminders&tab=sync

I will send you access to the site.

Thank you
Fabien

Hi @fabiengrosieux ,

I am sorry to hear that you are still facing the issue. However, I have tried the same methods you mentioned on my test site, and the error you reported could not be replicated from our side.

I received your email at [email protected], and I will communicate with you internally to address this further.

Thank you!

Hi @fabiengrosieux

Following our internal communication, we were able to replicate the issue and identified that the error was caused by problems with two subscriptions, 15052 and 15054. It appears these subscriptions may not have been created properly on your site.

When attempting to access subscription 15052 by editing it, the WooCommerce Subscriptions plugin generated a fatal error. This issue with the subscriptions subsequently caused our plugin to trigger a fatal error on your site. Since this problem is specific to the subscriptions on your site, it explains why the same issue hasn’t been reported by other users and why we were unable to replicate it on our end.

To address the fatal error caused by these improperly created subscriptions, we have adjusted our plugin code. After thorough testing, we have confirmed that the fatal error is no longer being generated.

We have released a new version of the plugin, Version 1.3.4, which includes this fix.

We would greatly appreciate it if you could share your experience by leaving a review:
www.ads-software.com Plugin Reviews

Positive reviews from existing customers help others feel confident that they’ll receive the support they need should any issues arise.

Thank you for your cooperation!