De-activating Plugin

  • Resolved andyt1980

    (@andyt1980)


    4 years ago

    Hi,

    After numerous issues with Hummingbird causing various display errors I decided to de-activate the plugin.

    Unfortunately on doing so it has created another issue. I serve my images using the Shortpixel CDN (https://www.ads-software.com/plugins/shortpixel-adaptive-images) and after disabling Hummingbird those images are no longer displaying.

    I’ve setup a staging area to to demonstrate the issue so that I don’t break my live site. Is there somewhere I can send you the access details for the staging site?

    Thanks,

    Andy

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Predrag – WPMU DEV Support

    (@wpmudev-support1)

    Hi Andy,

    Sorry to hear you had issues with Hummingbird and that you images are still not loading after disabling it.

    This sounds like there’s a caching somewhere that is still affecting your site.
    What you can try is re-installing Hummingbird and follow these steps:
    1. Go to Hummingbird > Caching > Page Caching, make sure caching is enabled, clear it, and then disable it.
    2. Go to Hummingbird > Settings and set to Reset and Remove data on uninstallation and then delete the plugin from Plugins panel.

    If the issue is still there check your site files via FTP or cPanel and see if you have wphb-cache and wphb-logs folders inside /wp-content/ folder and remove them from there.

    Once all of that is done make sure to clear your browser cache as well or check with a different browser and see if the images are loaded properly again.

    Cheers,
    Predrag

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @andyt1980

    I hope you are doing well and safe!

    We haven’t heard from you in a while, I’ll mark this thread as resolved.

    Feel free to let us know if you have any additional question or problem.

    Best Regards
    Patrick Freitas

Viewing 2 replies - 1 through 2 (of 2 total)
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