deactivated and can’t activate !!!!!!!!!!!!!!!!!!!!!!!

  • Resolved Daniel

    (@davil2008)


    4 years, 8 months ago

    Hello.
    I deactivated all my plugins to check for errors and now want to activate jetpack back. I activated it but I’m not logged in so it says I need set up jetpack but when I click on it it brings me to this wordpress.com page that says I am already signed in to this account. please help me, this is changing the sites design and it doesn’t look good.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support KokkieH

    (@kokkieh)

    Hi there,

    What is your site’s URL?

    It sounds like a WordPress.com login cookie might be stuck in your browser, so try deleting your browser cookies completely.

    Then log into both your WordPress.com account and your WP-Admin account for your site, before trying to connect again.

    Let me know if that doesn’t work.

    Thread Starter Daniel

    (@davil2008)

    Hello.
    I tired several things and accessed my wordpress.com account and I don’t have a clue what I did but i refreshed the site and jetpack was OK. What a weird problem. Love your plugin !!

    Plugin Contributor James Huff

    (@macmanx)

    What’s the URL of the site with the problem?

    If you don’t want to share that publicly, you can contact us at https://jetpack.com/contact-support/?rel=support instead.

    Thread Starter Daniel

    (@davil2008)

    the site url is : https://justcook.co.il

    Thread Starter Daniel

    (@davil2008)

    jetpack logged me out now and I have the same problem with activating it now.

    Thread Starter Daniel

    (@davil2008)

    and again, I just refreshed the site and i’m logged in.

    Plugin Support KokkieH

    (@kokkieh)

    Okay, the Jetpack connection for that site is fine, and I don’t see any errors for it on the WordPress.com side either, but I notice you have a second site titled Just Cook, at a different domain, that is showing a connection error.

    If I type the other domain in my browser, it takes me to your justcook.co.il domain, but with http instead of https, so it looks like you might have two Jetpack connections for the same site, and/or you might have the wrong one selected on WordPress.com’s end.

    Go to WordPress.com ->My Sites ->Switch Site and make sure you select the correct one.

    If you want to remove the other site, you should be able to do that from this link:

    https://wordpress.com/settings/disconnect-site/daniel.vilenchik.net

    Thread Starter Daniel

    (@davil2008)

    Thank you so much !! I should of thought of this. Works great now !!

    Plugin Support KokkieH

    (@kokkieh)

    Yay! Glad that was the solution ??

Viewing 9 replies - 1 through 9 (of 9 total)
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