Deactivating plugin broke admin

This still happens even when Pretty Link is disabled?

You may want to check your webserver/php error logs and see if there’s any clues in there. Your web host should be able to tell you where the logs are stored.

Let me know what you find.

If you’re certain in Pretty Link, then delete its folder in /wp-content/plugins/pretty-link and see if you can access the admin then.

I was in the plugin screen, and when I clicked “Deactivate” under Pretty Link, I got an Internal Server error and haven’t been able to access wp-admin at all. My server log hasn’t been updated/modified since 2014. I tried renaming the plugins folder and the pretty-link folder. Neither was successful in restoring administrative access.

There must be another log file located somewhere else then that will have some errors in it hopefully. You might want to reach out to us directly from our sales form here: https://prettylinkpro.com/contact/

The problem appears to be a (sudden) plugin conflict. I don’t know if Pretty Link is even involved. As renaming the plugins folder did nothing, I had to use phpMyAdmin to disable all of the plugins. I’ve been reactivating them one at a time to try to locate the offender.

I have looked at the CGI errors log, which seems to suggest that the Social Networks Auto Poster plugin may be the culprit. That’s one that’s back-end only. I would think that any plugin that affects the front end would knock out the website as well as the administrative end.

I’ve done some experimenting. With Pretty Link active, I could activate the NextScripts Social Networks Auto Poster (SNAP) plugin; I would only get the 500 if I then deactivated the Pretty Link plugin. With SNAP inactivated, I was able to deactivate Pretty Link with no problem. I was able to deactivate a different plugin with SNAP active. Bizarre.

For the next step in my cyber-detective work, I’ve deactivated all of my plugins except for Maintenance Mode (so that I can have the site in maintenance mode while I go through all of this), Pretty Link, and SNAP. I deactivate Pretty Link to see if it triggers the 500. It does not. So then I add additional active plugins until I can figure out which third plugin contributes to the conflict.

Let me know what you find out. I’ve deactivated multiple versions of pretty link on a handful of my developments sites and cannot duplicate any site errors at all.