Deactivating the Plugin STILL deletes images.

  • joyryde

    (@joyryde)


    1 year ago

    Hi,

    We love your plugin but today is caused a catastrophic error, so we deleted it completely.

    We had duplicated a product in Woocommerce and then deleted the duplicate product, but before emptying the trash, we deactivated your plugin so as not to delete the product images; that didn’t work and your plugin deleted all of the images on the original product when the duplicate was deleted, even though your plugin was INACTIVE.

Viewing 1 replies (of 1 total)

  • Hey @joyryde,

    We’re sorry to hear you’re having an issue with our plugin.

    First time we have a report like that, and we have the plugin working on thousands of websites, but in any case we’ll try to reproduce and see if there is something to be fixed.

    We have added a task to our bug tracker and the QA team will look into this. We will let you know again as soon as we have more information.

    In the meantime, can you please share more information what version of WooCommerce and PHP you are using and other 3rd party plugins. Any information about your configuration will help us get closer to reproducing the problem.

    Note: Please do not share sensitive information.

    Best,

Viewing 1 replies (of 1 total)
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