DEACTIVATION

The support team is definitely back. I can’t help with any purchasing/licensing/premium issues here (it’s prohibited: https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products), but you should definitely get a response from the email support team. If you still haven’t, it’s likely that it went to spam, as they have been in for two full days now and should be pretty close to caught up. If that’s the case, try sending a new email.

Understood.