Deactivation not possible

Hi there! ??

This kind of problem is usually caused by a conflict with your theme or with another plugin. In case that you cannot access your dashboard, you will need to access your site and disable all the plugins through FTP. Then, access your site’s dashboard via WP-ADMIN and follow the steps below:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Before you start

1. First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like?Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
2. Second, I would suggest installing a plugin called?Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.

However, if you are not comfortable accessing your site through FTP, you can always ask your hosting provider so that they can help you with that.

I hope that helps ??

All done… storefront as theme and only WP and WooCommerce activated.. after installing WooCommerce its not possible to deactivate WooCommerce itself or later installed plugins..

Thank you for following the steps. Now, let’s check if there is an error on the WooCommerce Logs. So please, provide us the following:

• System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
• Error log: share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)

Thanks in advance!

### WordPress Environment ###

WordPress address (URL): https://lanit.ch
Site address (URL): https://lanit.ch
WC Version: 4.9.1
REST API Version: ? 4.9.1
WC Blocks Version: ? 4.0.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.8.3
Log Directory Writable: ?
WP Version: 5.6
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: de_CH
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.23
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.24-MariaDB-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.9.1
WC Database Prefix: wpd8_
Datenbank-Gesamtgr?sse: 3.63MB
Datenbank-Datengr?sse: 2.20MB
Datenbank-Indexgr?sse: 1.43MB
wpd8_woocommerce_sessions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd8_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd8_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd8_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wpd8_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd8_woocommerce_order_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd8_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wpd8_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd8_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd8_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd8_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd8_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd8_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd8_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd8_actionscheduler_actions: Daten: 0.02MB + Index: 0.11MB + Engine InnoDB
wpd8_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd8_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd8_actionscheduler_logs: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd8_commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd8_comments: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
wpd8_fbv: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd8_fbv_attachment_folder: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd8_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd8_ms_snippets: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd8_options: Daten: 1.28MB + Index: 0.06MB + Engine InnoDB
wpd8_postmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd8_posts: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wpd8_snippets: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd8_termmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd8_terms: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd8_term_relationships: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd8_term_taxonomy: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd8_usermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd8_users: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wpd8_wc_admin_notes: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd8_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd8_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd8_wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd8_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd8_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd8_wc_order_product_lookup: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wpd8_wc_order_stats: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wpd8_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd8_wc_product_meta_lookup: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
wpd8_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd8_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd8_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 1
elementor_library: 1
page: 6
post: 2
product: 5

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (9) ###

Code Snippets: von Code Snippets Pro – 2.14.0
Elementor Pro: von Elementor.com – 3.0.10
Elementor: von Elementor.com – 3.0.16
ElementsKit Lite: von Wpmet – 2.1.2
FileBird Lite: von Ninja Team – 4.3.1
Flexible Elementor Panel: von WebMat – 2.2.2
WooCommerce Price Per Unit: von Martin Mechura – 2.0.7
WooCommerce: von Automattic – 4.9.1
SEOPress: von SEOPress – 4.3.0.2

### Inactive Plugins (2) ###

Akismet Anti-Spam: von Automattic – 4.1.8
Hello Dolly: von Matt Mullenweg – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop-Basis: #15 - /shop/
Warenkorb: #16 - /warenkorb/
Kasse: #17 - /kasse/
Mein Konto: #18 - /mein-konto/
Allgemeine Gesch?ftsbedingungen: ? Seite nicht festgelegt

### Theme ###

Name: Storefront
Version: 3.3.0
Author URL: https://woocommerce.com/
Child Theme: ? – Wenn Sie WooCommerce mit einem Theme
das Sie nicht selbst entwickelt haben
an eigene Bedürfnisse anpassen
dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie Sie ein Child-Theme erstellen (engl.)

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Ausstehend: 6
Oldest: 2021-01-22 20:11:57 +0000
Newest: 2021-01-23 17:50:09 +0000

logs are empty

@gabrielfuentes

If you scan the threads for the past few days, you will see that this is a very bad bug encountered by multiple users, that currently is being crowdsourced for hacks. Y’all really should escalate and fix pronto, as it critically compromises site operations.

https://www.ads-software.com/support/topic/cannot-update-products-since-last-update/
https://www.ads-software.com/support/topic/product-save-times-out-to-502-error/
https://www.ads-software.com/support/topic/issues-adding-product-critical-error/

at Github https://github.com/woocommerce/woocommerce-admin/issues/6168

Hi there! ??

Thank you for contributing @ck-macleod!

I want to inform that this is an error that has been reported and solved on the WooCommerce GitHub repo: https://github.com/woocommerce/woocommerce-admin/issues/6168

The solution here: https://github.com/woocommerce/woocommerce-admin/issues/6168#issuecomment-767173281

If you have any other questions about WooCommerce, please feel free to open a new topic!

Cheers!