Debug Restore

Hello @dunny007 ,

It looks like your site struggled with file extraction, most likely due to limited I/O speed.

1. Go to the “Other options” section
2. Find this option (and set the value there to 300): https://prnt.sc/hr13YkRTSa9s
3. Save the “Other options” section
4. Force both processes to stop: https://prnt.sc/1trv1tm

After that, you can start restoration again using the same backup file.

Let me know if that resolves your issue ??
Thank you!

Hello @dunny007 ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

Kind regards

I am still unable to get a full successful restore to complete. It is hanging at 97%.

Hi @dunny007

Please try with latest version v1.4.5 it may resolve the issue.

Once you run the restoration, please make sure:
a) Your PC won’t go into sleep mode
b) Screen-saver mode is not enabled or active
c) [Mac] Drive-sleep mode is not enabled
d) You have not run the restoration from Opera GX or Brave browser
e) You don’t use any extension that limits resource usage or “saves energy”

Usually, you don’t need to care about the above things, but this is the complete list of things that can cancel the restore process.

Let me know if that solves your issue ??
Thank you!