Decimal issue with AddToCart and Purchase value

Hi @michihoffmann

Currently, the Facebook for WooCommerce plugin uses the global WooCommerce settings for formatting prices. However, I understand your need for a solution that doesn’t require changing these global settings.

While we don’t have a built-in solution for this, you might consider using a custom code snippet to modify the way the plugin formats the prices. This would involve some custom development work and might be best handled by a developer if you’re not comfortable with coding.

Please note that custom code is outside the scope of our support. We recommend asking development questions on the #developers channel of the WooCommerce Community Slack. Many of our developers hang out there and will be able to offer insights into your question.

Please don’t hesitate to get in touch in case you need our assistance with anything else.

Thanks for your reply. Upon further investigation I noticed that it most likely is not a plugin issue, as a variations of Meta pixel tracking solutions seem to track the values correctly on AddToCart, InitiateCheckout, ViewContent and Purchase events.

There seems to be a mistake though with WHEN a Purchase event is fired (with the wrong value). Looking at the Events Manager, it looks like per actual Purchase, two Purchase events are being tracked: one on the order confirmation page (https://startkraft-rawfood.de/checkout/order-received) with the correct value, and one on the checkout page (https://startkraft-rawfood.de/checkout/) with the incorrect value.

This issue also doesn’t seem to occur every single time, meaning some recorded purchases only have one tracked Purchase event.

Hi @michihoffmann

It’s indeed unusual for two Purchase events to be tracked per actual purchase, especially with different values.

While it’s hard to pinpoint the exact cause without more information, there might be a conflict or a misconfiguration causing the duplicate tracking of Purchase events. This could be due to various reasons such as a conflict with another plugin, a theme conflict, or a caching issue.

Please conduct a conflict test following our detailed guide here to troubleshoot this issue. Also, clear your site and browser cache, then check if the issue persists.

If it doesn’t help, please share a copy of your site’s System Status Report with us. You’ll find it at the top of the page under WooCommerce > Status > Select Get system report and then Download for Support. This will download a TXT file which has the contents of the SSR to share with us. Once you have the System Status Report file, please send it with your reply.

Let us know how that goes. Looking forward to helping you.