Decline Descriptor

  • Resolved kaja3

    (@kaja3)


    1 year, 1 month ago

    Is there a way we can change the decline?message for a blocked email account?

    The current messages says: “The transaction?was declined. Something?went wrong! – Email address blocked by merchant. Please use a different email address.:null”?

    We don’t want it to let customers know that we’ve blocked them. Because if it is fraud we don’t want to signal to them to use a different email to get through the block.

    Appreciate the help and hope to hear back from you soon!

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  • Plugin Author devurai

    (@devurai)

    Hello!
    Thank you for reaching out to us and apologize for the delay in our response.

    Before we proceed further, could you please confirm if this issue is still relevant to you? Since we received your inquiry some time ago, we want to ensure that our assistance aligns with your current needs.
    Additionally, to better assist you, could you provide us with more details about the issue (any screenshots or logs)?

    We appreciate your patience and cooperation in this matter.
    Looking forward to hearing back from you soon.

Viewing 1 replies (of 1 total)
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